Guest User
May 22, 2023
I can give this 1 point, I think it's too much! Service: I read almost all the reviews before booking the hotel. This hotel is very good, and the service, environment, hygiene, and facilities are all well received. The result was a big surprise. We arrived at the hotel at 1:30 in the middle of the night. After entering the door, the security uncle called the front desk to receive us. He called more than ten or twenty times, very loudly, but no one responded. Then he called her. We waited at the front desk for a long time before she came out very reluctantly. After she came out, she opened the room without saying a word. Did you ask WeChat or Alipay? I showed three ID cards. The whole process did not ask what room I needed or what the price was. I was asked to pay directly. I told her: I have an order. The front desk was as cold as yesterday's storm and said I didn't see it! Until I showed the order information. I asked the front desk: Where can I eat at this time! The front desk replied: I don't know! Then they threw away the room card and ID card, and never responded again. Please, this is my first time staying in your hotel. They didn't even tell me which floor it was. Guests need to look at the room card and guess which floor it was. There was a breakfast coupon on it, but they didn't tell you what time breakfast would be served on which floor. I had to check it out in the morning! In the future, can you make a note of when your hotel will close at night? So as not to affect other guests' mood! If you don't want to open an online order, you can turn it off. You can just tell me directly that the hotel will not accept you and refund the money. Why should I spend money to endure your anger? Every penny of salary comes from guests. If there are no guests spending, how can the boss pay you? This is my first time staying in a hotel and I encountered such service and attitude. It's terrible! From the attitude at the beginning of the reception to the enthusiasm of every staff member in the morning breakfast and check-out, there is no way to save it!
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