Top 5-Star Hotels in Guam

It's all good, but if you make a mistake because the water in the shower room is clogged, it can overflow. For this, the people who clean it have to open the sink hole to pull out the hair, but I don't think they go that far in cleaning. Other than that, there were no issues with the friendliness of the staff or the facilities.

Update: Upon reading my negative feedback, I was put in touch with Ms. Sunny Cho and Mr. Hanmin Jang. Mr. Jang was very apologetic about our situation and offered to comp our meals at Oceano at a later date. It also came to light that Mr. Tsaio had originally given us an incorrect email and that was why I never received a response back. After we checked in for our reservation Mr. Jang and Ms. Cho made a point to come over to my husband and I to meet us in person and wish us a good dining experience. I also believe that they told our waiter to take extra good care of us on that evening because the service was excellent. My husband and I stayed at Tsubaki in April. Upon our check-in, we were informed by the manger, Tom Tsiao that all of the restaurants on premise were closed due to a recent outbreak of Covid, and our dinner reservations were subsequently cancelled with no notice. Mr. Tsaio offered us 2 options we could cancel our reservation and come back when Oceano was back up and running or we could keep our existing reservation and would receive a voucher to eat at Oceano free of charge, at a later date. We decided to go with the 2nd option, seeing it as a fair comp. In December we decided to use the voucher for our wedding anniversary dinner, to be informed that it did not exist. When we spoke with Mr. Tsaio directly he informed us he did not remember speaking to us and offering a voucher to eat at Oceano. No such voucher existed.

The only negative I have is that some aspects of this hotel are dated/in need of repair, but nothing too bad. OK, maybe a second negative was the nightly live music in the lobby that my co-workers could hear from their rooms on lower floors. The inside of the hotel is open all the way to the top (21 floors). The music was not an issue for me, but I was on the 20th floor. Now for the positive…. The proximity to town is great - you can walk to shopping and dining. The beach was excellent and right on the calm bay. There’s a water sports equipment rental place on the beach right by the hotel pool. You can get pretty much anything you’d need, other than motorized equipment. I rented a paddle board and enjoyed paddling around the bay for a couple of hours and would highly recommend it. There are chairs and umbrellas in the beach. There is also a large, resort style pool with bar. The drinks were good and affordable. While there could stand to be some updating of the pool area (maybe cement patch work and painting), they seemed to be working on it because the second, smaller pool and hot tub were under renovation. It seemed to me that a lot of places in Guam are just now starting to come back from the impact of COVID (low tourist numbers so limited staffing and repairs/updates to properties and restaurants). The Westin Club Lounge was great - good food, wine and beer, plus it’s on the top floor with excellent views to the south and west. The breakfast buffet had a lot of quality options. The gym was a little small for the size of the resort, but it worked. Bonus - plenty of garage parking. The staff was friendly and helpful across the entire resort. I’d absolutely stay here again!!

Excellent location to relax and enjoy the ocean view from where we stayed. Since our vacation was during the Holy Week, the ocean breeze and the waves played ambient sounds for my early morning prayers from the hotels balcony. The whole day was spent strolling around the commercial places which was a stones throw away from the hotel. Nice place to window shop and to buy some stuff for souvenirs. Though I didn’t have much time to go swimming because of the unpredictable rain, I had spent my afternoons waiting for the twilight as the sky dusked and captured the panoramic sunset images in my brain. As for the food, I haven’t tried the hotels restaurant the whole time. It was more fun to explore a good deal of restaurants and diners nearby. Stayed 4 nights at Hyatt and the place is recommendable. Ideal place for family vacation if your goal is to relax, unwind and bond with family and friends.

It's an older hotel in Guam, and overall it's okay. The hotel lobby is open, which makes it hot. There are relatively few swimming pools in the hotel compared to similar-priced hotels nearby. In addition, the toilet in the room is really too old, and it's basically seven Eighties style.

It is all about expectations. I got this place for ”significantly” less than surrounding hotels. Most of the others are big, full-service, modern resorts, and this is a simple older hotel which is what I was looking for. Biggest things for me are clean and comfortable bed. There were minor signs of mold in the shower (nothing serious) but otherwise was clean. Was a comfortable bed (most hotels have hard beds which I do not like). It is a bit older, and maintenance could be better. I made two minor maintenance adjustments in my first hour there. 1) flush level nut had fallen off in the toilet tank and 2) one of the front feet on the fridge was 1/2” short, making it rock every time I opened the door. These were simple 2-minute fixes I did not mind making, but they indicate a lack of facility maintenance. I have attached a photo of the entrance; it shows one letter falling off, and others in a slightly different color, indicating they changed some out without repainting them all at the same time (lack of maintenance). Overall, I would stay here again because of the location and cheap price! Just go in with the expectation of a no-frills basic hotel, and compare prices to others in the area and will will be fine!