Mutuo Vive

It was a very good experience I love and enjoy it, the distribution of the loft was amazing!

It was a great stay. Very Modern rooms that do not feel like a hotel room at all. The creativity of the sleeping area and cool little pull out stiars to the king bed felt like a tree house wich I really enjoyed! Very fun little place! There are not many trash cans in the common areas or by the elevators or garage. Pretty minor but there were a few times I was wondering around looking for garbage cans. Probably creatively concealed haha. Would stay here again in a heart beat, actually stayed in Guadalajara an extra 2 days partly because I like the room so much!

If I could give zero stars, I would. This was by far the dirtiest hotel I’ve ever stayed in. The beds were covered in hair, stains, and even bodily fluids on the headboards—absolutely disgusting. The sheets were clearly used, with visible creases. We complained and were moved to another room, only to find the same (or worse) conditions. After being moved a third time, it was just as bad. We finally decided to leave at 4am, tired and utterly disappointed. We were so excited to stay here, especially after a long trip, but this experience was a huge inconvenience. The photos online looked beautiful, but don’t be fooled! Cleanliness and sanitation are clearly not a priority at this hotel. Do yourself a favor and stay far away.

Nice looking but not clean Check in is at 3p and we waited in the lobby until then. When we entered the room we thought it was fine. We didn't really look at anything and we left for a meeting and then dinner. I noticed things after that. We had no water in the room so we had to go buy some. There was long hair all over the floor. And glitter was all over the rug and the sofa. Then I saw a used cotton swab next to the toilet, and it wasn't from us. Then I saw the front of the toilet with urine and hair on it. As I brushed my teeth, I felt water on my the top of my feet. I thought I was splashing. I was not. It was a water leak coming from inside the cabinet. I opened the cabinet door and there was dirty stinky water in the cabinet and black mold under it on the floor. While this was happening, my husband was outside with our dog. I pulled back the wrinkled bed covers and saw glitter and hair in the bed. Inside the sheets. A pillow case was yellowed and smelly from someone else's head. The person at the desk was gone when I went down. The next morning they were very nice and moved us to a new room. But it is very loud in the hotel all night long. Music. People banging on walls and things. We decided to leave a day early since we were not sleeping. They did not offer a refund for the 1st night in an uncleaned room. And we still had to pay a pet cleaning fee for the dirty room and for the night we didn't even stay.

I was assigned a sub standard rooms without electricity in several outlets reported immediately but had to spend first night in that room I'll truly believe I am entitled to a partial refund

The customer service was great and the room was in great condition. It was clean no complaints.