Negative Five Stars if I could This hotel was advertised as supposedly being the best in Guadalajara, and by the looks of the pictures, I decided to book it. It was my first-time visiting Guadalajara and so I was unfamiliar with the area that this hotel is situated on. I should’ve informed myself better. As soon as I arrived, I quickly noticed that this perhaps was not the best area that Guadalajara had to offer to its visitors. The area surrounding the hotel is filled with seedy people and it immediately made me feel unsafe. There was nobody in the supposed valet area to welcome me, and so I chose the self-park option and feared I’d be mugged for the BMW I was driving. It was very confusing getting to the hotel lobby from the self-parking. When I finally arrived at the hotel lobby, I was immediately disappointed as I saw no people except restaurant staff standing in front of empty restaurants. It was like walking into a ghost town with few unwelcoming locals. As I arrived in the lobby, I could see that this hotel was dilapidated and in a state of disrepair. I could immediately see cracks on the walls near the elevator that run several floors high which might be indicative of structural damage. Just by standing in the empty and cold lobby, I felt as If I was in a hotel that was abandoned long ago. The check in process was easy as I am fluent in Spanish. I had booked a two-night stay in what supposedly was a terrace/balcony view suite similarly priced in comparison to the other big hotels in the city. At this point, I was willing to overlook the aforementioned factors and give this hotel a chance since I had booked what I believed was a suite that I would be comfortable doing work in, and since I had a vehicle, I thought I could circumnavigate the dangerous areas surrounding the hotel. As the bellman escorted me to my suite, as soon as I got off on my floor, I could see how dirty and old the rug and how poorly lit the hallways were. As I approached my room, there was two housekeeping carts blocking my path because an adjacent room was being “cleaned” … The housekeepers saw me attempting to squeeze on by and they neither attempted to make way for me nor acknowledged me. When I arrived at my suite, the bellman did the best he could to show me around in the poorly lit room and as he was showing me around, I could see what terrible condition this room was in. The only thing that was done right was the sheets. The sheets appeared white and neatly pressed, and the bed was well made. I began to walk around to make a thorough inspection like I’ve been trained to do so. The first thing that I noticed was that the furniture was old, cracked and peeling. I also noticed that the glass on top of the work desk in which I planned to do my work in was cracked (could present a liability if a guest gets cut). On the old and cracked nightstand there was a note with the IHG promise to service, cleanliness, etc. Right around that note on the
Excellent
117 Reviews