Grigoleti Beach Resort, Trademark Collection by Wyndham

Hotel building is very old (Soviet time), don’t be confused by opening year - 2022. This building was renovated (which is ok) but most important things like canalization, ventilation and pool were left old. It stinks in a bathroom, pool has old drains and looks correspondingly. The pool does not even have real mosaics, but a foil instead, which already gets musty and broken. Spa area smells like kitchen. The “renovation” is already getting old and broken. But all would be fine if service was good. Service makes up for 80% of impression, and exactly service is completely missing here. I have never expected Georgians to be so unfriendly with guests. Waiters in a restaurant look bored and unmotivated. They are slow and forgetful. Some don’t even look at you and you have to call them, then they throw the dishes onto the table and walk away. Receptionists are nice but not really helpful. All people working here are very unprofessional. Cleaning is not good, the building looks dirty. Windows were probably not cleaned since the day they were installed. Floor is sticky and dirty, especially in a restaurant. Sand, hair and dirt is all around. Room cleaning must be improved. Bathrooms should be cleaned more properly and bedsheets should be changed at least once a week! We stayed 10 days and bedsheets were not changed even once. Half of services like Terrasse restaurant and spa were not available (they have turned on a Jacuzzi once when we asked them), they explained it by season closure and cutting staff. But it is not a good explanation to the guests who paid full price for Wyndham quality and are still there! It is inappropriate. They have even ran out of coffee by the end of our stay! The only positive thing about this hotel was the food in the restaurant ordered from the menu. Tasty and with nice presentation. Buffet was Ok, nothing special (but 30USD per person per meal is way too much). Food in general was expensive for this area. This hotel does not deserve to carry Wyndham name even if it is “trademark collection”. Most of services listed on an official website do not exist. Basically you pay for Wyndham quality but you get an average Georgian B&B with unfriendly amateur staff. So, if you are just staying for a couple of nights, it might be ok, especially considering lack of other options in this region. Don’t include meals into your rate, it is much better and cheaper to order from menus. But if you are going on vacation - search for something else.

Two nights stay was not as good as expected. At first -we did not get the room we booked. Instead of junior suit sea view we got room with garden (garbage) view. When we complained about it at the reception they said they didn’t get any room left… Plus you get an every morning noise in the room from the staff starting their job at 0600 am or so at the 1st floor moving back and force carts, unloading trucks etc. The prices at the restaurant are really high compare to the prices even to the Paragraph hotel which is a real 5* hotel… Beach is very very dirty - plastic, waste etc. you don’t expect such things from 4* location. Yet the hotel is a brand new but the room already needs some repair - wrong design of the entrance door destroyed the side wall so there’s already a big hole in it. Doesn’t look very impressive. Room cleaning is rare, balcony was not cleaned at all… And above all we were lucky to watch a night party 20 m away from the hotel using heavy loud speakers alike to the club speakers that gave such a noise that with the fully closed windows one can enjoy the loudness sound of the music still at top volume…