Stephanie
March 31, 2024
DO NOT STAY HERE! Checked in and upon checkin they treat you like a criminal with a checkin behind the glass. Ok fine. Got our room, drove to it to find a table and party set up in the parking lot directly in front of our room! Went right back to the office and asked for a different room which she gave me. Went to the room to find the door lock doesn’t work and the pillows on the bed are the square sofa pillow size! I called the front desk to ask for 2 regular sized pillows and he said let me check then said ok I have them and I said ok so you’ll bring them to the room? He laughed at me and said um no! I said oh ok nice so I went and picked them up. I asked why he couldn’t bring them and he said well if we didn’t do our job and have pillows for you then I would. I told him you have small square sofa pillows on our bed, those are not bed pillows! He dismissed me and said are we done, did we complete your request!? Omg I can’t believe we were treated this way here! I am calling customer service tomorrow once we check out to make the formal complaint! I will never stay with quality inn again or any of there other properties!