Greenacre Hotels with Wi-Fi

You’ll want to read this, its GREAT!!! My partner and I checked into the Greenacre Hotel on November 24th. After checking in, the desk clerk brought us to the entrance of the hotel building and handed us our room card keys. He then said to us “ The bathrooms are located down the hall outside of your room so don’t leave your room without your cards. You also need them to get into the building so make sure to always have your card on you. I don’t want to receive a call in the middle of the night that you’re locked out of your room”. Totally reasonable , I can understand how that could be frustrating. Many people, throughout the night, forgot their cards in their rooms. How do I know this? They body checked themselves against their door screaming “ let me in”. That wasn’t even the bad part. That I could put up with. The next day, my partner and I woke up early because we had an International Flight to catch. My partner went downstairs to load the car and then I followed about 10 minutes later. When I came outside the building, my partner shouted something at me but it was to late. The door to the building shut behind me. What my partner yelled at me was “ Don’t let the door close, the card isn’t working”. When I tried my card on the door, it just beeped and flashed red. I tried my partners card, the same thing happened. We were locked out and we had to return our rental car within the hour and catch our flight. I immediately called the desk clerk/manager. I told him what happened and his response was “ What do you want me to do, I’m in bed”……..well here’s an idea for you, GET OUT OF BED!!!!!!! I WAS FURIOUS!!! We had both of our cards and it was nowhere near checkout time!!! What kind of response is that, here’s the correct response: “ Oh my goodness, I am so sorry sir. I am currently unavailable but I will send someone there to open the door. Again I cannot apologize enough, this is totally unacceptable. Please send me an email at your earliest convenience and I will provide some kind of compensation, this is truly unacceptable. There will be someone there within the next half hour. Here’s my personal number in case he doesn’t show.” But of course that was not his response. After a bit of arguing, he let me know that someone was going to be opening up the bar downstairs within the next half hour. So, we waited. After a half hour, a gentlemen did show up and I have to give him praise. He moved with urgency and at the end of the day got us back into the building and we made our flight. I still can’t get over “ I’m in bed” , what is that! I’ve worked in the tourism industry for 5 years and this whole experience was just totally unprofessional. I’m looking forward to your response.

Clean room The right size Easy parking By the way back to Melbourne Activity space is enough with children Shower room is big enough Equipped equipment is also considered standard

Checking in at reception was unusual as it was in the front bar and being asked out to remove our son as reception was next to the pokies. Paid for 2 rooms as I thought it was going to be a double bed in one room and a single in the other. Turned out to be a single AND a double in both rooms. All I could smell in reception was cigarettes. Got to our rooms and it was cold and noisy. Air conditioner wasn't working properly or not at all. The windows weren't able to be locked and when closed, the road noise coming through the two glass panels was terrible. Bathroom was a little small but it was clean. The bed was terrible, have to say what sleep we had, was the worst sleep ever. Went to the front bar to buy a cans/bottles of soft drink and being told they don't sell them there, you have to go to the pizza bar next door. All good, on the way back through the front bar, asked for a mixer bottle like scotch and cola or bourbon and cola and then being told we don't sell that here. What kind of front bar is this? We were to stay for 2 nights but just bit the bullet and booked another hotel closer to the airport.

The room was clean, the receptionist was kind, and the parking was easy. There is no elevator inside, so it may be a little inconvenient if you have luggage. There are gas stations, small supermarkets, and fast food restaurants next door.