Wellesley Park Hotel

Avoid!! By far the worst hotel we have ever stayed in, there was stains on the beds/towels, room was not clean at all (dust) there was no welcoming us to the hotel more hounding us with a big list of rules. We brought a bottle of alcohol as a gift for someone back home and got it took off us. Never been such a bad hotel the service was appalling. We left after the first night and booked a different hotel.

Lady body-shames me as 'skinny boy', furniture falling apart. Most TVs not smart, few channels. 1 of 2 smart TVs broken. She's rude to kids, complains, scary neighbors. Room service alr, lady possibly racist. Kids scared, thin walls, noisy.

Honestly don't know where to begin with this write-up. We've been making the August 176 mile trip to Great Yarmouth for many years now, stopped in different types of accommodation... Haven/private caravans at the seashore site and Caister, guest houses, Travelodge, Premier Inn and independent hotels. But, I can say without a shadow of a doubt and with the utmost sincerity that I have NEVER encountered anyone who cares so much about guest relations as Ana clearly does, a very rare quality in my book and something I have massive respect for. The hotel is very clean and tidy and you get the distinct impression of this before you even enter the building really. There is a focus on traditional values here, clearly reflected in the house rules (which are designed purely to be in the best interests of everyone at the hotel). I do not know how Ana could possibly find the time to pause and rest/relax with everything she has to do (even though, from what I could see, she does so efficiently and in a super organised manner). To Ana I'd just like to say: sometimes it's the little things that people take for granted that are seldom acknowledged in today's society. I would like to thank you, it was very much appreciated for making sure we were alright during our stay and giving us the chilled bottles of water and biscuits, you know... stuff like that, taking time out of your very busy schedule to... care. Also, I do love that seal bath mat... my wife tells me I get really sentimental about a lot of things but she's the one who told me about it/showed me, and anyway, she's just the same!