Moss Grove Organic

Lovely B&B in the centre of Grasmere. Pleasant staff. Warm, comfortable room although we were given a step ladder to get into bed! Room 5 bed is huge and quite a way off of the floor. No lift so be prepared to carry cases upstairs. Clean bathroom with a spa bath and power shower with complimentary toiletries. Breakfast was a bit of a mish mash - no 'full' English but there were sausages, eggs, tomatoes - no bacon, beans, hash browns etc. Lots of choice of cereal and homemade bread with jams/marmalade. Free cake and coffee available in the dining room in the afternoon. A couple of cosmetic issues but nothing that affected our stay - bath panel didn't fit the bath very well and the shower screen seemed the wrong shape for the bath.

We were given 2 free nights at the hotel due to a bad experience last year when my daughter cut her foot open on glass in the hot-tub in the 'suite' room!! We were there for 60th birthday celebrations which were pretty much ruined by this oversight in housekeeping. The suite room was ridiculously overpriced as the room was exceptionally dated, with decor and carpets that were well past the need for an update. The hot tub is in a dingy space out of the back of the room with a chipped old bistro set as furniture. We explained, as we were just outside the voucher window that this was due to ill health in the family and this was our first opportunity to come back to the hotel. Due to the serious incident last year this should not have been a problem in our opinion. We were not given the room we were promised last year as they said it was high season!! Had we been given the room promised we would have left as happier customers. Our room this year was equally dated and dark - room 6. The shower leaked all over the floor due to an ill fitting shower screen. Breakfast was, as last year a bizarre experience with not enough food out for people and not enough seating either in the dining room making it quite an unrelaxed start to the day. We had to cook our own eggs as the scrambled eggs looked inedible. Everyone goes into the kitchen and trots back to the dining room with their food - which is a very strange set up... The hotel is perfectly located in the lovely village of Grasmere which may contribute to complacency regarding the need for cosmetic update and meticulous housekeeping necessary especially when charging top dollar!

Lovely place, lovely staff, there were a few condition issues, which we discussed with the staff and we were assured these would be addressed. We had a lovely stay.

Super friendly staff, everything was spotlessly clean. Check in and check out were both super easy