The Swan at Grasmere- the Inn Collection Group

The Staff were excellent, very customer focused and were always approachable. Thoroughly enjoyed our visit and will return.

We loved the refurbished bedroom very tastefully done &spacious The food was very good Staff friendly Only complaint was nobody to help elderly people to get their suitcases upstairs but apart from that we were very happy

Room really quiet and dark which supported in getting a good nights sleep. Food and drinks nice and reasonably priced.

Great well located hotel to explore the Lakes from. Recently renovated and attractive decoration throughout. Busy Chris**as period and staff worked really hard to keep everyone happy. Great for dogs as well!

Food needs to improve, fantastic setting, brilliant staff, hotel upgraded to a high standard, the food let’s it down, especially the under cooked bacon & sausages at breakfast, & the greasy chips at dinner time.

The property was clean and very walkable. The entire area was absolutely beautiful. The room was large and clean.

A very comfortable hotel in a beautiful area, within a short walk of Grasmere. Very helpful staff.

Re my 2 star rating for staff and service - I would have given staff at least 4 stars (maybe 5 ) but for a hotel which has always been a slightly higher class hotel and considering the food and drink prices thinks it still is then coming down for a meal is an experience ! Want an aperitif ? Queue at the bar and get your own . Decide on what you want to eat ? Queue at the bar to order . Bottle of wine ( Minimum £26 ) queue at the bar for a bottle and wineglasses ! Breakfast ? find yourself a table and order your breakfast at the bar . It feels like a very expensive Wetherspoons ! My wife wanted a starter and a dessert , I wanted a main course so we asked if we could have the starter and my main served at the same time - No problem ! It didn't happen - they brought the starter and I sat expecting my main course . After 10 mins I asked about it and the waitress dashed off to get my meal - 10 mins later I got it , my wife had finished eating ! the pie was very nice but the carrots , broccoli and french beans hadn't seen a pan - I couldn't cut them with the knife ! So a bit disappointing I'm afraid .