3-Star Hotels in Grapevine

Had an amazing visit…the king suite with balcony was perfect! So very spacious with the full bathroom off the bedroom and half bath in the living area. Quick check-in process with the friendly staff and the evening reception was really good as well. Breakfast was delicious…the made-to-order eggs (omelets) were the best! Definitely looking forward to visiting again when we’re in the Dallas area!

The hotel is a good place to bring children to play, with a water park and a variety of activities arranged compactly, the restaurant service and food quality are good, and the atmosphere is very good. The hotel room is very clean.

What a pleasant surprise. SpringHill Suites DFW North/Grapevine exceeded my expectations. After checking in about 8:30 on Thanksgiving night, we picked up turkey & dressing takeout from Cracker Barrel (3 minutes away). The seating area in the room provided a comfortable place to eat our dinner. After finishing the meal, my wife had brought homemade pecan pie--but we didn't have any milk and nothing close by was open. I went to the front desk, but there was none for sale at the desk. One of the ladies at the desk said, ”Just a minute” and went to the kitchen and came back with 2 cups of milk. That made me feel like a valued customer. When we first went to our room on the 4th floor, from the hallway I could hear people in the rooms on either side of us. I thought we were in for a restless night. But once we got in our room and turned on the A/C it was a quiet, RESTFUL, night. The room was clean, the bed was comfortable, A/C was quiet but provided just the right amount of ”white noise”. One convenient feature we liked is that the lavatory sink is not in the bathroom with the tub and toilet. The next morning, I went to the breakfast buffet. (I'm usually underwhelmed by hotel's complimentary breakfasts.) Again, SpringHill Suites exceeded my expectations. Egg white & kale frittatas, turkey sausage as well as the standard fare for breakfast buffets.

Great experience!! It's my first time driving solo away from my family and my stay here was excellent! Had to get a drink from the bar, Nick was the bartender and he made a great cocktail drink for me. Customer service is excellent!! Will stay here again!!

Just near the airport, very convenient, clean and tidy, cost-effective. The only downside is that breakfast is as simple as other convenient hotels, but it is too simple, even sausage, scrambled eggs.

Since the company that manages this location, Aimbridge Hospitality rotated the current GM and AGM here, the management professionalism and hotel cleanliness are appalling! Unprofessional Management Team: I was told that both the GM and the AGM were named Chris, and the way they treated my 65-year-old mother was unacceptable! My mother was disrespected by a ”sassy”, unprofessional Asian American or South American who was not wearing a nametag for identification. I took a picture of this unidentifiable and unprofessional manager during one of his interactions with my mother to capture his blatant ignorance of professionalism and decorum. Room and hotel grounds: I have attached multiple pictures that show the dirty, stained hallway carpeting riddled with multiple cockroaches and other bugs. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states ”The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.” (see pictures) Outside the exit door by the gym is a bee hive forming with active bees swarming around. (see pictures) Behind the couch in the room was a pile of some type of insect that were not living. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states ”The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.”(see pictures) I know this is a pet-friendly hotel, but the smell of pet dander is extremely strong because housekeeping doesn't use pet cleaning solutions when guests with pets check out. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states ”The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.” Again, since the new management team was switched out, the quality of service is nonexistent and the cleanliness is that of a Motel 6 quality.

The hotel would have gotten at least a 4 star rating if it wasn’t for $14 pantry charge that should have been credited to my F&B credit instead of my credit card. It’s bad enough that Hilton only allocates $10/person but then to have the front desk agent dispute the eligibility is ridiculous. We bought two beers from the hotel pantry that were deemed ineligible for the credit. Why? Last time I checked, the food and beverage credit is good in the hotel. If you are going to limit the options where it is available then you need to be upfront and specify it. No where on the app does it list any exclusions. Oh, and it gets even better… I am a Diamond member and booked my reservation via the Hilton app but was told that no where on the reservation did it list my status or my MyBenefits preference of the F&B credit. How is that even possible possible? It wasn’t all bad, but this issue really upset for the principle of the matter. The room itself was fine and comfortable. No other issues. Just wish this visit hadn’t ended like it did. It should not have.

Myself, my wife, my son and daughter-in-law, and their two pre-school age children stayed in two rooms at this hotel on Saturday night April 20 due to a canceled flight. The hotel was very clean. The rooms were very spacious and comfortable, and the bathrooms were spotless, with a wonderful shower. The free breakfast was way above average, including oatmeal, sausage, a lot of fresh cut fruit, waffles and much more. What really sets this hotel apart, however, is the level of customer service provided by the truly wonderful staff. We were stranded on short notice due to a canceled flight caused by horrible weather. Our rescheduled outbound flight was not until 7:20 PM. What were we to do with a two and four year old between an 11AM checkout time and a 5PM arrival at the airport? I stopped at the front desk and asked about the possibility of staying until late afternoon, and what it might cost (if it was even feasible). The extremely kind and caring lady at the desk (I believe she said her name is Annabel although I am not sure of the spelling) signed me up for Marriott Bonvoy rewards membership, then, apparently as a benefit of membership, extended our checkout time to 4PM for no extra charge. This act of kindness was a huge help to us, and we are extremely grateful for this. We highly recommend this hotel!

Great hotel, exactly as described on the picture and up to the standard of “Marriott” brand. Very helpful front desk, late checkout without hassle and I could send a package there. The included breakfast is nice with different options and everything on self service. Free coffee available 24hrs and the hotel is virtually 5min walk away from Grapevine outlet mall. And airport shuttle available!!

The front desk was excellent. I wish our room had air conditioner. We had a unit that ventilated out side. It was loud and Almost in the middle of the room. We were so hot at night, that we actually were sweating and it was hard to sleep.it was so hot. We sweat to high heaven at night in the bedroom! If there is a next time, I will ask before going up, does the room have a regular air conditioner??? I never thought I had to do that. We even checked in after3.