Hôtel Mercure Granville le Grand Large

The accommodation's prime location provides easy access to town center and beaches. Guests appreciate the wide breakfast selection and ocean views. They commend the clean, spacious rooms and friendly, attentive staff.

We usually stay in Ibis but for this trip we wanted an upgraded experience. A nice hotel, nice location, sea view, all rooms with balconies, all seemed very promising, planned to be one of the highlights of our Normandy trip. However. Booked on purpose a room with seaview (as opposed to city view), at a hefty surcharge. Upon arrival they gave us a room on ground floor (hotel is on a large hill). What a disappointment. The "seaview" of our room actually was terrace view (terrace of the hotel). Through chairs, people, and salty terrace windows one could see some glimpse of the sea. All higher floors have a perfect free and full view at the sea, the boulevard promenade, and the beach. Upon our inquiry, the reception person said he could not do anything for us (a long-standing Accor member) as the rooms on the higher floors were said to be reserved... Very strange, never heard of a hotel where rooms are specifically reserved by room number or by floor. A very big disappointment, not worth the money, and also very disappointed by the reluctance of the staff to find a decent resolution. Therefore, a strong recommendation when making "seaview" reservation at this hotel: do not accept groundfloor "seaview" rooms. And then I will not further complain about various doubtful stains in carpet, the room windows not cleaned from the salty water (a misty view), and the average breakfast (more Ibis level than Mercure level). I offered the hotel staff to respond to my complaint, but never received any reaction.

I can sum this up in 4 lines Positives Nice rooms with a good location. Negatives Poor parking facilities with lack of space, runs on a 1st come 1st served. Poor breakfast,hot food once its gone, it's gone,nothing topped up. No bottled water in the rooms.