Hotel Novarello Resort & Spa

The surreal experience, two days later I still have a hard time believing that a place like this can really exist. We book this promising 4-star "RESORT" on the occasion of a sporting event for a group of adults and children. The room assigned to us seems like a joke in bad taste - to say that it is DILACTIC is to say nothing - in the room we find 2 beds of different sizes that miraculously stand up, the window that does not close and the furniture half broken. The bathroom certainly flooded in the past and never repainted presents various shades of brown on the ceiling and walls, the cabinet half broken and the door frame swollen and cracked - all this accompanied by a general dirtiness and a nauseating smell. After other problems with the rooms assigned to the children we go to the reception and here finally comes the best - the staff led by the director and a "lady" (well...) blonde who unfortunately does not want to reveal her name as true professionals in the sector try to solve the problem by sending us away - and they do it for more than two hours using every means at their disposal, namely - arrogance, rudeness and lack of respect (including swear words). They decide to look for a solution that only when the tournament organization intervenes. What can I say... the management worthy of the structure. Recommended to those who at the price of a real 4 star want to experience the worst of Italian hospitality in this grotesque and embarrassing "resort".

Bella struttura, personale gentile. Relax assicurato MA… Purtroppo l’acqua della piscina, contrariamente ad esperienze precedenti, non è calda tanto che, anche altri ospiti, una volta usciti dalla piscina, si sono rifugiati in sauna e bagno turco per riacclimatarsi senza più immergersi in piscina.