Best Hotels near Saint Nicholas Antiochian Orthodox Church, Grand Rapids

When I arrived to check in, I was told that my reservation had been changed to double Queen instead of the king suite I had wanted. The receptionist at the front was apologetic and offered a discount. I am rating this poor because I would have appreciated a phone call previous to this change. That would have given me the opportunity to cancel and find a different place. Also, when I asked to speak to the manager that told the receptionist to make the change, the manager didn’t work in the weekend. I took the discount and the room. Luckily, I am only spending one night. This is just a place to rest my head for tonight. I will remember this experience and not book a room through this hotel again. Obviously, reservations do not matter.

I checked in late night that’s probably I been arranged to the fairest room on 2F. Elevator is far from front desk has walked 3 to 4 mins with my two big heavy luggage. Good workout but not so good for checking in late night.

This hotel is in a good location and has been updated. The rooms are a decent size and very clean. So why the low review? The elevator is out. That doesn't bother me too much, but it didn't look like anything was being done about. And it leads to the next problem. I was getting three rooms, with one being a handicap accessible room. What floor did they put the accessible room on? The second. See note about not having an elevator above. They did eventually move this room to the first floor. The bathroom light in our room went out, and when I reported it to the front desk the worker looked at me with a look like, ”What do you want me to do about it?” She did inform me that no one would be in to fix things like this for three days. The breakfast was not very expansive or high quality. Which is fine, but they also ran out of half of the items on all three mornings we stayed. We ended up grabbing fast food breakfasts two of the days. Even with all this, I would stay here again if nothing else was available. But I would keep my expectations low and realize that it is a clean hotel with poor service and that I should make other plans for breakfast.

This hotel is super clean and well kept, the pool area was clean and I felt comfortable swimming there. Check in process was super easy, thanks!

I want to call out the exceptional support and service offered by Mario and Dee! My husband and I stayed here recently for one night. Mario helped us with setting up a taxi as our flight was to arrive at 12:30am. He not only coordinated the taxi, but shared updates with me via text. Then, our flight was canceled and we needed to cancel our stay. Dee and Mario jumped in and made the cancellation simply and effort free. However, we were clearly meant to meet Mario and Dee as the next day we had complications with our flight again and needed a place to stay. Who did we think of first, our friends at the Residence Inn. Knowing our flight was delayed and bags were delayed to the following day, Mario greeted us at 10:30pm in the lobby with care packages and upgraded our room to help us feel more comfortable. He also added in a later check out as I needed to work remotely. Dee made us feel so comfortable the next morning during breakfast with helping us with fresh coffee and all the goodies. It is so rare to find service like this these days, we will be back and will recommend this hotel to friends and family. The hotel offered a great military rate too. The room was new, clean and the full kitchen was an added bonus! We want to give huge props to Mario and Dee and the entire staff from the Residence Inn! Thank you!

My dad and I had been coming from Wind Lake, WI on a 5 day road trip. When we arrived there at around 7:20 pm, our rooms weren’t even cleaned yet because the housekeepers didn’t show up at all. There were 2 women working and they were VERY disorganized. After several minutes there was this African American woman who asked what my name was and asked me a few other questions that I don’t remember. Even though I was being polite, she gave me an attitude and thought I had an attitude or something. I think she was rude/crabby because the maid didn’t show up for work that day. I remember at one point in that conversation when we were sitting in the lobby she said “Ooh, I don’t think we can get you a room” in a real sarcastic kind of voice which was uncalled for but I ignored it. We waited over 40 minutes and had to keep asking for updates as nobody even bothered to automatically come over and bother to apologize or keep us informed. This part was not the hotel's fault but my dad had informed me that the Lake Express ferry ride back home from Muskegon, MI to Milwaukee, WI was booked for both of the day shifts tomorrow. This along with the rooms not even being ready got me so upset that I had to go outside the hotel to calm down in the nice roofed patio area from crying heavily. I do wish to say though the hotel’s lobby was beautiful and clean looking with a nice big flower in a vase on a coffee table. After a while the same woman came out and apologized if she sounded crabby/mean - we learned she had been there since 5 am because they were short staffed. I forgave her and from that point on she became nicer and more helpful. I explained I was also upset because of the ferry situation and she understood. Still though, our rooms after about 40 mins were not clean so we decided to come back later and eat downtown before the restaurant closed at 9 pm. By the time we got there it was about quarter to 9 pm. That restaurant stopped serving food at 8 pm. This also was not the hotel's fault but the restaurant worker’s for not being more detailed about when the kitchen was closed. We were trying to find Rumors nightclub as well and the dance floor did not open until 10 so at around 9:30 we left downtown. It was late getting back to the hotel because there was a traffic accident on the road and it was very busy. When we finally came back to the hotel at 10:27 pm, I still could not check in because I had to transfer funds to my credit card from my savings account but that only took less than 5 minutes. I could not check in until around 11:12 pm because their computer systems were having issues from last night’s storm. For some reason my dad got checked in right away, probably because he didn’t make a reservation through a third party service like I did. The nice thing was that I was told I could use the pool as long as I wanted to as long as I was quiet but since I had so much luggage organization to do I had no time. I can confirm from a previous review mention

I was very impressed with this hotel! The staff is so friendly and accommodating. The lobby area was beautiful with tile and wood and a pretty gas fireplace. The bedrooms are so spacious and clean. And the bed was really comfortable. Overall we just loved our stay and would definitely recommend to others. The room rate was really great as well!

We booked this hotel because of its proximity to the airport and airport shuttle. We had a one-week trip planned, flying out of GRR. When I made the reservation, I called the hotel and asked about leaving a car while we were away, airport shuttle, etc. I was given information about the rates for parking in the hotel lot between stays and told that I would pay separately for that service when checking in - not in advance. When we arrived the evening before our flight, we were told that the hotel discontinues this service during the busier season and that they decided four days prior to discontinue parking passes. ”Francesca” who was at the front desk and described herself as the General Manager was unsympathetic, unwilling to honor what we were told, and unwilling to assist in locating alternative accommodation/parking. She admitted that we were the third or fourth people with the same issue. Certainly the hotel can change its parking policy, but it should give advance notice to customers who have already booked and are counting on that service. The biggest problem was the hostility of the staff toward any suggestion that the hotel had made a mistake.