Baymont by Wyndham Grand Rapids Near Downtown

Nice comfortable bed. Staff was polite and all.

Bathtubs were dirty in both rooms they switched me too, staff double charged me, couples arguing, water damage, looked like a trap house

When we arrived, I had already checked in online - I was told I needed to give my CC again, so I did. Never asked if it was something special (there for a birthday) wasn't asked if we wanted to upgrade the room - every time I left the person at the desk was on their phone - one time I walked up to the desk I even had to say excuse me because the desk person (a gentleman) was so engrossed in his phone he didn't even notice I was there - the pool had to have a separate key card, they didn't provide towels at the pool, you had to bring your own, the phone in my room was broken so I couldn't call room service even if I wanted to. The Breakfast was on time, and they left it up for a few minutes past 9, which was nice for those who were on their way out, they could grab something. I had interacted with the cleaning staff on my floor, and they were very, very nice to give me fresh towels (I had the do-not-disturb sign on my door, but they were cleaning, and I asked quickly; they were very, very friendly).

I don’t usually write reviews, but this place was so bad I feel like I need to warn others. From the moment I walked in, I knew I’d made a mistake. The hotel is filthy—hallways smell like mildew, carpets are stained, and the overall atmosphere feels neglected. It’s honestly one of the worst hotel experiences I’ve ever had. I didn’t feel comfortable or safe staying here, and I couldn’t get out fast enough. Save yourself the headache—pay a little more and stay somewhere clean, safe, and livable.

This place was so unsafe. So many things in my hotel room were broken. The door to my hotel room did not even reach the floor. Do NOT stay here.