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Fairfield Inn & Suites Grand Rapids

Fairfield Inn & Suites Grand Rapids

4/518 Reviews
The Fairfield Inn in Grand Rapids sent me an email asking for my feedback. The link to the survey didn't work. If it had, I would write that the tub drain was very slow, backed up over your ankles while showering. The door to the room would not lock. There is a hole in the carpet between the beds. The chair in the room is threadbare with the sides nearly falling off. The last day I was there the heaters under the breakfast items were not working. At 7:30 AM the food was stone cold. To add to my frustration they won't accept a review of the hotel and their website will not allow a contact to be made with Marriott. (Frustrating website) The staff at the hotel was very friendly and helpful. It's not there fault the the hotel is falling down around them and the company IT doesn't work. I think they are trying to get me to go back to Hilton.

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