Well Renoir at the front desk was rude. I was called and told I needed to vacate my room but had already extended my stay. No one explained the shuttle properly and no one was at fault. Renoir made rude comments about my hair. Anytime I tried to ask a question about pricing, breakfast or the shuttle I was basically shut down and redirected.
I was double billed for the $100 deposit. Still waiting on it to be given back. They were not very helpful. We met other people at the hotel they had problems with the front desk staff as well. Basically everyone had the same complaints. The communication about the shuttle pick up points and times was poor. The front desk staffers were either rude or clueless.