Verified traveler
March 18, 2024
Staff was just fine, pleasant and as helpful as they could be. Room was dirty upon arrival , crackers in the fold away couch, crumbs near and around the couch in living area, dust and hair on the floor in the bathroom, marks and stains on the walls. Asked for sheets and extra pillows for the pull out couch, the first set of sheets were stained and rather disgusting, the second was ok but they had no additional pillows to offer. Ended up switching rooms because there was water leaking from the light fixture on the ceiling in the bathroom. They could accommodate a much smaller space room, which shared similar issues. A dank smell, hair and dirt on the floor in the entry way and bathroom, crumbs on the floor, the handicap bar railing in the shower that was there as a “safety rail” was hanging off and exposed sharp edges which are not great for anyone but definitely not ideal for a 5 year old to be around. Ended up only staying the one night and I am working on getting a refund for at LEAST one full night of the cost of the suite and for the cost difference between the suite and much smaller room that we ended up staying in.