Palacio Gran Vía, a Royal Hideaway Hotel

The hotel's service was exceptionally friendly. All staff greeted us with a smile and were helpful in resolving any travel issues, offering helpful suggestions. Overall, the service was the best of our trip to Spain. There's a small pool and gym in the basement, and I think there's even a sauna. The highlight is the rooftop bar on the fourth floor, with stunning views of the cathedral's rooftop on one side and the Alhambra and Albaicin on the other. A downside is that there's a resident switch in the room that automatically turns off all lights if no activity is detected for a while. If you're unfamiliar with the design, you might be surprised.

The location of the hotel is also good. The Chinese-speaking staff at the front desk are very enthusiastic and a plus. However, we chose the most expensive suite and were traveling with our children, but they didn't take the initiative to give us an extra bed. In addition, the breakfast was terrible! And the child ate the watermelon for breakfast, and when he was eating, he asked why the watermelon was so ripe. We didn't realize that the watermelon might be problematic. Later that day, he vomited, had diarrhea, and had a fever, which directly ruined the rest of our trip to Spain. We canceled the rest of the trip and bought a new ticket to return home early.

Very satisfied. There is a handsome guy at the front desk who can speak Chinese, and there is no barrier to communication.