H10 Playa Meloneras Horizons Collection

Great hotel, nice food, friendly peiple

First, let me say that we both agree this is one of the best all-inclusive hotels we have ever stayed at. The hotel grounds are perfectly kept with many different plants and no rubbish or even loose leaves. The rooms are cleaned so well, even hard to reach areas were cleaned. We had a couple of faults such as the air con not working on arrival. There was a man from maintenance there within 10 minutes fixing the issue. The food is so well cooked with some amazing dishes in the restaurants (especially Sakura) with perfectly cooked omelettes to order in the buffet. We went privilege and it was well worth it for the drinks lounges that you can make your own drinks. We poured our own beer and prosecco all day so definitely earnt our money's worth. But the best part by far was the staff. We travelled with our 6 month old in March 2025, and admittedly, the majority of hotel guests were retired. And although every single employee I passed said hola to me, many of staff were obsessed with our child and made us feel so welxome, even remembering our name and preparing the high chair for us at breakfast and dinner. Special mention to some staff as I feel they need to be recognised - Cora and Adrian on reception; Angela, Natan, Marta and especially Minerva in the restaurants. We have never stayed in a hotel more than once, but this one we would definitely come back to and probably other hotels in the chain. The only negatives we had were the 2 single beds were not tied together so moved away from each other. The location is away from anywhere other than the supermarket and the beach and I would recommend a car (there is the hotel underground car park and free street parking, although no lift from the underground car park up to the hotel). And that the breakfast was not open anywhere until 7.30 which was late for us, especially due to our personal situation of having a small child.

It was our fourth visit to this hotel so we found our way around easily from our comfortable room on the fifth floor. The standard of cleanliness was very high. It was the first time I had to wear a wristband (which felt uncomfortable) but it was good that it opened the door to the room. I loved the breakfasts with fruit and churros and the use of a coffee machine. Highlights of the buffet dinner were soup, salads, pasta, ice cream and fruit. The best evening entertainments we saw were The Beatles tribute band and the Dukes' Queen tribute. We spent most days in Meloneras/Maspalomas with a day trip to Puerto Mogan taking the 32 bus from the Hospital Meloneras bus stop up the hill from the hotel. The weather was lovely with lots of sun and just a few short showers.

This was our fourth visit in January and we had perfect weather for relaxing and reading by the quiet pool in the Privilege area where we could drink whatever when we wanted to. With 5 restaurants for evening meal, we were not short of lovely food to choose from. Though the hotel was busy, the peace and quiet was wonderful for us. We did not go anywhere much but just relaxed by the pool or walked the promenade. Under cloudless clear blue skies, the tanning was wonderful. Staff were friendly and very helpful.

5 out 5 and if I could give it 6 I would. We were here for 10 days as it’s been superb from checking at reception to leaving. Restaurants are wonderful and the staff were fantastic in each one. Everyone is friendly and quality is top notch in every area. It’s spotless everywhere and we upgraded to Privilege which was definitely worth it. I would highly recommend this hotel to anyone.