H10 Costa Mogán - Adults Only

The staff, the hotel, the beaches near the H10. All inclusive is very good. The food is excellent. We had 2 weeks of the best food inclusive with drinks and a very helping staff. Yoga, stretching and pilates was very good. All the evenings we enjoyed the varius artists performing. Mostly very good performances, and a very good and grateful audience. Morten

We visited for a week in October 2024 half term as a family of 4 with two 16 year old boys and stayed on an all inclusive. We were a little worried about cold food, due to all the reviews that mention this, however that wasn’t our experience. Pizza was served at lunch and dinner and was constantly being replenished, so not too difficult to get slices straight from the oven. There was always some kind of paella or orzo dish, which was delicious - and hot! Salad bar was full of variety, cheese section had so much choice and desert section had at least 6 choices -maybe more- every sitting. The hot dishes varied, depending on the theme of the day and we all tried lots of different dishes, the majority of which we enjoyed. Our rooms were spacious and clean and handily next door to each other. The rooms were cleaned every day, with sheets and towels changed as needed, but our cups and glasses were never washed/replaced despite being obviously used, which we found a little strange. We ended up washing them up ourselves in the bathroom sink. We were disappointed with Fusion, as we had thought this was going to be an a la carte, fine dining experience, but the choice was limited and was supposed to be tapas style. We ate a very small amount as the food wasn’t nice. I wouldn’t bother going here, as the food in the main restaurant is so much nicer. The pool area was lovely and very relaxing for us adults and the boys spent a lot of their time on the beach and in the sea. However, there was often a lengthy queue at the bar to get a drink (both at pool bat and in the evening) as only one member of staff serving - this needs sorting, as not a 4* experience. We went on a couple of day trips, arranged via Jet2, and thoroughly enjoyed both. We were able to grab breakfast before each trip, as the hotel restaurant opened promptly at 7, which was welcomed. Evening entertainment was fun and ranged from being very good (Beatles, Tina Turner tributes) to average. It stops around 10.30pm and no chance of falling asleep before then as very loud and all rooms surround the stage area. However, once the acts finish the hotel does quieten down really quickly. Overall, we enjoyed this holiday, the location and the hotel. With a few small tweaks, as outlined above, it would’ve been perfect.

The hotel was spotless, all staff so very friendly, helpful, polite and good fun. Although there was not a huge food choice the food quality was excellent. I normally cannot drink the wine abroad but it was a very good at this hotel. Room very comfortable with plenty of storage space however, I do think that draws in the room would have been bonus but that’s my personal opinion. The pool and pool area very clean, the entertainment team were lovely and worked very hard, only negative comment I have is that the pool was absolutely freezing. Would we go back ? definitely.

Had a great week at the H10 Costa Mogan. I have to admit I was a bit anxious after some of the reviews, but it was fabulous and I’ve booked to go back in February. I asked in advance for a high floor and we were given room 4037 which had lovely views of the pool and the sea. It is literally on a dark sand beach where sunbeds can be reserved for €3.50. We only stayed b&b because I like to go out and about in the day and try different places/restaurants in the evening, but the breakfast offering was very good. My sister particularly enjoyed the omelettes! Our room was cleaned every day and our towels replaced and beds changed despite us only being there for a week. The staff were friendly and I didn’t encounter any queuing at the pool bar or much of a wait in an evening either. We didn’t really see much of the entertainment but did catch a Beatles tribute who were very good. You can get to Puerto de Mogan in about 10 minutes in a taxi for around €17 and to Amadores in 5 for €7. We also walked along the beach to Amadores which is about a mile - easier if it’s low tide as less rock scrambling required!! Finally I have to mention Alberto on reception. All the reception team were nice enough but Alberto went the extra mile, even recommending to us a restaurant in Puerto de Mogan which was so good we went back for lunch. As an H10 regular (and Grand Class member) there were a couple of little quirks - for example a note saying I couldn’t charge anything else to the room as I was nearing €100 limit; fortunately I saw that note before I was embarrassed at the bar. I think this could be better publicised for b&b guests (and I also didn’t get any points when I settled up). I also paid €35 for a late check out which Grand Class members generally get for free (I certainly never pay the fees in Lanzarote) but neither of these things affected our stay. I would say there isn’t much for children here (and think it might be going adults only in the near future) but as someone who wanted to get away from it all for a week in a new place, this hotel really hit the spot for me and neither of us wanted to leave!

The food is the main let down at this hotel and is the leading reason the hotel does not meet 4 star standards in my eyes. A few small optimising changes would help here as I understand they are working with very limited hot food option spaces. For example - not sure why there is roasted vegetables or carrots being served at breakfast? Found that very odd and I’ve not seen this in H10 to date. There is severe lack of potato options - for example no hash browns at breakfast or patatas bravas. Often waiting long times for cooked meats. Other than the reception toilet - there was not a hand soap filled to be seen in this hotel. We were using the hand sanitiser in the main dining area and even that ran out on our last day. I like the idea of the pasta/pizza station but to be honest, with the dining area being as small as it is - it takes up 1/3 of the space and limits the idea of “themed” nights which is what I look forward to the most at H10. Not all food labelled and some nights - completely incorrectly labelled as they just put out different food/ice cream. They do have a gluten free section of bread/rice cakes/ biscuits and muffins. It’s worth noting that due to the open area above- there seems to be a great issue with fruit flies around the pastries and the wine bowl, which also put us off. You will also have to serve yourself all drinks - including the wine from the bottles at night, they simply do not have the staff to offer this. We were scolded by bringing a bottle of wine to the table - just wait until you have to service all guests! The main bar often ran out of the branded drinks, cocktails not served in proper H10 glasses and bar staff often telling people they could not make Irish coffee or something else that is on the menu. Staff are all very friendly, however it’s very obvious they are understaffed. The queuing at the bar situation would be resolved if they kept the pool bar open and had two separate bars at night time. I would also throw in that there is music by the pool, which is different compared to many H10s I have stayed in but it was a welcomed touch for myself. We also booked the beach club area at the pool bar for €30 for the day a few times (weekend €45) this came with a fruit platter, and supposed to be a bottle of cava but this wasn’t given all days - so some inconsistency here considering you pay for this. The area was also not often swept or cleaned from palm trees above and there is a leaking shower. The main benefit is that this hotel offers a later start and you can get a sunbed by the pool at 10am and at any time through the day next to the bar. We had a small issue with the safe which was sorted within 5 minutes of reporting to reception - as we were sent back up to the room and the maintenance man got there before we entered. However we did report the balcony door did not lock on the same night and it’s important to note this wasn’t resolved the full stay. I’m fully certain it wasn’t even fixed on our ar

Lovely hotel, room was fabulous, spacious and spotlessly clean. Staff are excellent, really helpful & friendly. Nice and large selection of breakfast & lunch selections. Food varied nightly. Great salad selection, vegetables & different meats & fish cooked on the grill with freshly cooked pizzas & pasta available every night. Area is quiet but that's what we wanted. You can walk to Amadores Beach & Puerto Rico if you like a walk but also buses available 100 yards from the hotel. We would definately come back to H10 Costa Mogan.