Hotels Near Theme Park Somewhere in Gramado

We realized this is the low end of this growing chain of hotels in the city. Upon entering the lobby is freshly decorated and the staff was polite but things got worse as our days continued. We were waiting in the lobby for our ride when a young man approached us about a discount for looking at their newest property. Now, I'd understand this except for the fact that this property is in need of care. Our bedroom had broken lights, drapes that did not close all the way, a shower that the floor needed repair on, and a room that was in general need of a redo. I went to breakfast and discovered the bee hive where our young man selling the new property came from. As I was chased down the hall by another young man trying to sell me another visit to thier showroom, I managed to get by but decided to skip breakfast not wanting to be engaged a third time by the gang that has base camp outside the dining room. How unpleasant. Worst of all, there is a separate beauty shop in the lobby. My wife needed to get her nails done. She made an appointment letting them know she was a hotel guest. Thier system was down as she booked for the next morning. As you can guess, they had no recollection or record of the appointment and told my wife they were booked solid. When my wife asked to see the owner or manager, she was unavailable but, the girl who booked her appointment appeared. In a wave and com'on, she begrudgingly attempted to take my wife back to do her nails. My wife said, ”not like that I'm not going without even an apology or sorry.” The front desk of this hotel, when asked about a restaurant recommendation, looking confused said, ”oh, a place to eat, uhmmmm, I guess I could look and see.” Well done! I guess we won't be back and we certainly won't be booking at your biggest and newest. We needed a place to get our work done and you provided a slop house with your sales people running around bothering everyone at a hotel you run in need of repairs and remodeling. Well done! If you Google, ”great sales techniques,” you'll find under what not to do, this entire hotel as an example including business you allow to mistreat your guests. There are plenty of places to stay in Gramado, pass on this one and the partner chain hotels unless they are the only one left. The good reviews are apperantly from when closer to the time the hotel was built. Build em and abandon them! Excellent strategy folks.

The hotel was a pleasant experience. The reception was excellent in the service and friendlyness. Negative points. : Payed parking R$35,00 The rooms and the bathroom are small. I stayed in a luxury suite with a couple bed and one single bed. Three people can't go through the room without a bed. I was invited to meet with my children one of the thematic suites and I observed many negative and extremely dangerous points. The pools are covered with smooth slips a alert, I entered with care because I saw the plate and even falls and hurt the paddle. Or indicate using anti-slip socks.

Encantada com cada detalhe do hotel. Estamos em família com 2 crianças (3,5 anos) a estrutura, limpeza, atendimento, decoração é tudo impecável. Começando pela sua chegada, ao parar no estacionamento eles já vem de encontro se apresentando e dando boas vindas, com carrinhos pra pegar suas malas te ajudam a descarregar e levar até o quarto. O quarto é lindo, fomos recebidos com cartinha e bombons, a cama muito confortável, os travesseiros são maravilhosos, tem cofre, eles fornecem chimarrão, marshmallow pra queimar na fogueira, a piscina aquecida é maravilhosa, todo dia às 18:00 batem na porta entregando bombons e junto um papel marcando a previsão do tempo do próximo dia, tem sala de leitura maravilhosa, tem academia com equipamentos e aparelhos modernos, o café da manhã é espetacular são alimentos saudáveis, nutritivo e o mais natural possível, alimentos requintados de altíssima qualidade e pra quem está com criança é maravilhoso já que na cidade é difícil achar refeição saudável pra comprar. Tem estacionamento área coberta e aberta, está numa localização excelente.. Venham que jamais vão se arrepender! Ficamos no quarto 217.

I went to Gramado with my family and we stayed at Sky and how nice it was there. The experience was great, the breakfast was delicious with many varieties, the staff was always very friendly and helpful, the room was very comfortable and relatively large for four people. The hotel is on a very famous avenue in Gramado, so everything is close by.

Hotel super aconchegante, atendimento excelente, equipe atenciosa, o restaurante com muitas opções e pratos deliciosos. Café da manhã com bastante opções e bem gostoso. Quarto amplo e limpo. Possuem piscina aquecida, trilhas em meio a natureza e um Lago com gansos lindos. Apesar de estar no centro da cidade de Canela, bem silencioso o hotel. Voltaremos com certeza!

Hotel muito bonito, bem localizado e de fácil acesso. Área interna aconchegante, piscina térmica estava incrível. Academia e sauna também foram os diferencias. Experiência incrível.

The hotel is very comfortable and comfortable. However, for my surprise, a additional value of R$ 17.84 was charged as a ”service fee” at the check-out, which was reported by the reception that the daily registered as a payment in the hotel system was not R$ 20.41 but a lower value of R$ 17.84. The value of R$ 205.19 (card bill) + R$ 2.46 (tx of tourism paid at reception = correct) is being charged on my credit card. At the end of the day is with the price of R$ 205.19 + R$ 2.46 + R$ 17.84 = R$ 225.49! Clearer information on the daily prices is needed on the website of Trip.com. R$ 17.84 could be refunded/ returned.

Tive uma excelente experiência no hotel, ótima localização 1,9 km do centro da cidade, da pra ir caminhando, a avenida é iluminada e cheia de lindas hortênsias, fica em frente o pórtico então você pode tirar fotos em horários vazios como de manhã e após as 22h. Tenho que ressaltar o ótimo atendimento do sr. Valdecir, muito solicito e simpático. O café da manhã tem muita variedade e tudo fresquinho. O colchão do quarto em que fiquei era novinho e o chuveiro bom. O hotel é antigo, mas oferece um bom preço de hospedagem, então é uma relação de custo benefício, não adianta pagar barato na hospedagem e achar que vai encontrar um hotel recém reformado com tudo novinho. O hotel é muito antigo e precisa de algumas reformas, mas me atendeu muito bem, limpinho, atendimento e localização excelentes e preço acessível. Eu voltaria com certeza.

The hotel is located near the Canela Stone Cathedral, but in a short walking street. The restaurant serves very good breakfast quality. Other times have a variety of options on the cart for lunch, lunch or dinner. Clean/hygienized accommodation with smeral. Garage with manobrist if necessary.

The hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the maps were very good and the location was very good. Recreation area had careful and well-productive monitors, but many electronic equipment ( fliperama) contained defects, buttons that did not work ...in the area of the heated pool I didn't find interphone , to make requests for that area. The fourth family kitchen left to wish for no tools such as dishes, cups and cushions (I think it would be the minimum), great cleaning, excellent staff care! They make you feel at home.common facilities very nice and comfortable.