Gramado Hotels with Airport pickup service

O Hotel Encantos do Sul atende agora pela marca Life Hotéis Infinity e sua unidade de Gramado está localizada próximo ao eixo das Hortênsias, ligação entre Gramado e Canela, mais perto de Canela do que do centro de Gramado. Externamente a construção até traz algum ”encanto” para usar o termo sugerido, mas na minha modesta avaliação, para por aí. A fachada do hotel é em estilo alemão característico da região, mas a parte interna não condiz com o a externa. O Hotel conta com corredores de acesso aos apartamentos que circundam justamente esta fachada, deixando as janelas dos quarto abrirem para estes corredores e não para a parte externa de fato, algo que dificulta a iluminação, a ventilação e principalmente a privacidade, uma vez que se você não fechar as cortinas das janelas de seu quarto, quem passar no corredor tem uma clara visão da sua unidade habitacional. O quarto em si é bem amplo, ideal para famílias. Nós ficamos em uma unidade com 4 camas, duas de solteiro e uma de casal e nos atendeu muito bem. As camas eram confortáveis e o hotel é bem silencioso, proporcionando boa qualidade de sono. Internet no quarto boa. Banheiro funcional, meio antigo, mas em boas condições. No geral tudo OK com a unidade que utilizamos, a exceção mesmo das janelas que abriam para o corredor do hotel. Café da manhã bom, com opções normais que atendem bem, mas é exatamente igual todos os dias sem nenhum destaque especial. O hotel conta com estacionamento, um terreno aberto, do outro lado da rua. Não percebi ninguém monitorando ou cuidando mas a região pareceu bem segura, sem receios de deixar o carro lá. Atendimento bom, normal, nada mais do que a obrigação de quem trabalha no setor. Também não tivemos nenhuma demanda que exigisse mais da equipe mas no geral fomos bem recebidos e bem atendidos durante nossa estada. Foi uma hospedagem que nos atendeu mas passou longe da melhor experiência que já tivemos na região, por isso dei apenas um ”Razoável” mas acho que tem bom custo benefício e, pela tarifa certa, penso que nos hospedaríamos novamente.

By history, and famous for the hotel leaves to desire a little in the facilities, some old rooms, and with things that don't work, after we complained we re-allocated to a newly pensioned room, they should keep the standard for all rooms. Restaurant Forneria magnificent!! All good!! Understood for Amanda!! Near the center, all near, great for a night walk, because the city security allows us, one of the rare places of the country where we can walk unoccupied by the streets. Payment parking the part (third-party company), we know at the arrival, could give more emphasis on sales platforms, however the service is worth every cent, agility and responsibility with the vehicle, all manoeuvres with education and good the first impression was the best possible! Receptionists and concierge (Albano) very requested and careful. Smsgs and sympathetic. Ulisses spent a job with our kkkk baggage but it was exceptional!! We will certainly come back (I hope to stay in the pensioned rooms rsrsrs).

Very good service, perfect cleaning, very good don milo restaurant, comfortable rooms...complete academy and 24hs...aware of the guests as the pool and breakfast with the schedules of use, because you can be well filled in high season...

A few days of rest and relaxation....well, the rooms were large anyway. My wife and I have no words to describe the garbage served for meals at usery prices. But let's start at check in because management should be thrown in the pools then ushered out without towels! Arriving exhausted, a little girl Bruna stood behind the beautiful front desk with the impressive water fall behind her. ”This is going to be impressive, I thought.” Oi...which means hi in Portuguese. Oi, I replied. ”Your name?” Were the next two syllables that came out. (No welcome, great to see you. is this your first visit with us? Just what's your name. But what came next beats any check in I've ever seen or read about. Bruna begins staring at the computer screen while at the same time smelling her wet hair through her nose. I wasn't sure what to say or do. It seemed like a personal moment so I just waited. After what seemed like 10 minutes, she said our room wasn't ready. I told her we actually paid for the night before but were not able to arrive so our room should be ready. She then asked me to see my cell phone reservation. After some time, she called over a colleague who spoke with her for some time then asked if he could take my cell phone to show the manager. ”No,” I said. Be right back, he said. After he came back, saying nothing to me, he spoke to the girl. Shortly after she asked for our documents. No explanation, still no welcome. So that's what being processed feels like. Hungry, we went to the dining room that closes at 3pm. It was 10 past three. I stood at reception for at least 20 minutes, enough time for us to have made lunch. Back to our closed dining room, Sergio was excellent. He escorted us up to the coffee bar (FYI, it opens at noon. Perhaps another name might be in order.) Order anything you want from the menu, he said. We were delighted. Once at the coffee bar a man finally took our order. A few minutes later Sergio was back to take our order. ”We've ordered already, we said.””I know, I need to take your order again, Sergio said.” OK, we thought, whatever. After what seemed like about 30 minutes, our drinks arrived WRONG. The drink order was such a mess we settled for soft drinks. Still waiting for food now some 40 minutes later, it arrived finally. WRONG. They had double ordered our ticket but what arrived first was two orders of my plate. My wife, starving by now, ate what they brought. About 5 minutes later, her order arrived. That's 2 and a half orders of food for those keeping track. Things would have been bad enough if the story ended here but it doesn't. Think of pasta that has the consistency of hard gummy bears and sauce that tastes like warm water with ketchup. Then imagine grease filled French fries and tiny pieces of terrible tasting fish like substance served with tarter sauce. My only possible guess is the people who park cars and the chef decided to switch places for the day. Ah well, there's always breakfast, right? WRONG!

The hotel is located near the Canela Stone Cathedral, but in a short walking street. The restaurant serves very good breakfast quality. Other times have a variety of options on the cart for lunch, lunch or dinner. Clean/hygienized accommodation with smeral. Garage with manobrist if necessary.

A experiência no hotel foi maravilhosa! Nosso primeiro contato foi com o Rodrigo na recepção, ele nos recebeu muito bem, nos acompanhou até o nosso quarto, nos ajudou com as malas… O café da manhã é ótimo, com muita variedade e todos os dias opções diferentes. A camareira realiza o serviço de quarto todos os dias e é muito atenciosa. O restaurante do hotel tem uma ótima gastronomia, preço bom e atendimento, vale a pena conferir. Estacionamento muito espaço com áreas abertas e cobertas, e a rua do hotel também possibilita estacionar o carro.

Our stay is very quiet, the hotel is well located, the service is good, the facilities are new and the condition is good. The breakfast was of good quality and late check-out, because several guests checked, I requested the invoice for the accommodation in my name and I made a reservation through TRIP, they did not accept the request, even though I argued that the payment was paid by me of.

The hotel is in a very good location, and the hotel is very well-embraced. I make a special praise to the hotel staff who organizes breakfast. I didn't record her name, but she is wonderful, always careful, requesting and pleasant. My experience in the hotel was excellent.

me quede en el hotel por 4 noches, mi habitacion era pequeña y quedaba en el último piso (4to piso) y, apesar de que el hotel no tiene elevador, me parecio una excelente opcion para quien busca una localizacion excelente, tranquilidad, silencio, buen atendimiento y habitaciones limpias! el personal del hotel es super educado y atento, las piscinas son limpias y bien calientitas, el desayuno es ok, pero podria tener mas opciones para vegetarianos. quiero resaltar a la masajista Ana del spa del hotel, agende un masaje terapeutico con ella y fue maravilloso!! tanto ella, como la recepcionista del spa fueron super amables y atenciosas, el masaje y las instalaciones del spa realmente me sorprendieron, una pena que no puedo llevarme a Ana conmigo a são paulo jajaja mucho exito para ustedes y gracias por la atencion! 🤍

International standard. Perfect meals.