Greenwood Kemer Resort

If I could give no stars I absolutely would this is the worst hotel I’ve ever stayed in my family and I spent a week of pure hell here! Where do I begin? First of all we arrived and were given the wrong rooms I paid extra for two annex room one double and one large I also requested they be side by side we arrived at 4am we were given bungalow rooms 6 minutes walk apart when I pointed this out I was told there’s nothing we can do you’ll have to stay there! Come in the morning and we can look.. we were so tired we went off to the rooms with a sheet of paper they gave us that had a few lines of English stating food and entertainment times no map to tell us where anything was! the path between the rooms is dangerously unsafe and uneven please see attached photos I tripped as it’s so poorly lit… when we walked into the rooms I was horrified every surface the walls, floors, fixtures and fittings were rotten thick with dirt cob webs mould stains everywhere you looked there were ants on the floors the air conditioning didn’t work in one of the rooms we should have had a double bed in one room and 2 singles with a room partition instead we had a double a sofa with the back cushions removed and a put up bed put next to it with the sofa cushions as a mattress you literally couldn’t swing a cat in there the bathroom floors were extremely slippery when wet so we had to put a towel on the floor. The lamps that were fixed to the walls rotated there were loose wires that had been cut a hairdryer that was wired in hanging off the wall with a big hole behind it the sockets were all falling off..We went down in the morning searching for food we eventually found it then made our way to reception they again said we couldn’t be moved we have 5 children so we were all split up! The entertainment is aimed at Russians so we’re oblivious to what was being said! On day 2 my me my husband and two of our kids started having upset stomach and being sick we spoke with multiple other families during our stay who were all the same they also had ear/eye infections 2 families ended up in hospital where they were told it was caused by the food (which was absolutely vile deer meatloaf and shredded version was one regular dish along with a sea food stew the smell was awful it filled the entire room) the sickness and diarrhoea continued for the rest of the week I barely ate as it just came straight back out all 7 of us survived in plain pasta and chips for the rest of the week! Then my 12 & 13 year old daughters were hit on by a 23 year old lifeguard despite asking them there age and them clearly having red wrist bands indicating they were under 18 he was calling them sexy and Turkish desert winking at them I was complaining yet again about the state of the room to the management when they told me the manager said he would be removed immediately and sent to the beach I said I didn’t want him anywhere near my children again I was assured this would be the case! The following day he was

If you're wondering whether this hotel is for you then allow me to detail our stay and base it on facts rather than just opinions. It's a lengthy review based on our stay at this hotel and this room, but I hope it helps. Just for context: we are a family of 3 - 2 adults and a 9 year old. We usually visit Spanish islands and Canary Islands, this is our first time in Turkey. We travelled with Jet2 and booked this as a last minute holiday during October half term. Location : technically Goynuk rather than Kemer. If you are wanting more towards the marina in Kemer area this hotel may not be for you. However, there is a very regular bus service (dolmus) which is about a 10-15 min bus ride from this resort. The bus costs around 1-2€. Download the moovitt app to see the times. Also on Thursday there is a textile and clothing market which is very popular. The bus gets full quickly so an earlier time may be more beneficial if there is more than 2 of you. Busses are very regular (every ten minutes). Transfer time wise it took an hour rather than the 90 minutes originally quoted on the jet2 site. If you go out of the hotel and turn left you'll find some shops there. Continue a little further and turn left again and you will find a huge street of shops on both sides we visited most and all shop keepers had excellent manners and customer service. No shortage of shops despite not being in the center of Kemer. The hotel does have its own stretch of beach which across the road from the hotel itself. At the beach there are ample FREE sunbeds, their own toilets, showers, beach bar serving drinks and snack bar serving food. Currency: Turkish lira. I've seen on many Facebook pages that suggest the Turkish shops like £ however we found in this area that they prefer euros but lira will work out better for value to you. One shop keeper in particular said it cost him money to bank £ rather than € or lira. Hotel check in: We arrived at 2am Turkish time and was one of two families arriving at the same time. We were met with a warm smile and quick check in service. The entrance lobby is vast and beautifully decorated. It smelled lovely and has a cosy vibe. I asked if there was any family rooms to upgrade to and the gentleman behind the desk smiled and said we had been upgraded to a family room (not in the main building) free of charge. (see below for more info on rooms) I couldn't believe it but I was so happy it really made my evening after a long day of travelling. Once checked in, a wonderful gentleman collected our luggage and was great with our little one making her laugh. He showed us to our room, showed us how the air conditioning works and wished us a pleasant sleep. Room: We stayed in block 1, floor 3 - 2303. The family room we were given was light, airy and spacious and had a little divider between the master bed and the two singles which gave a little privacy however there is a mirror that acts as a blindspot and undid

We had the best family holiday!! The reviews are rubbish don't believe all you read ,we had a little issue which was dealt with immediately and moved to a lovely new huge room,the food was good and plenty of choice,our room was cleaned every single day !! Even the beds changed.i have to admit I read the reviews on here weeks before arriving and had second thoughts and nearly changed hotel,but I'm so glad I didn't the staff was brilliant and would do anything to help (even making cocktails they never heard of ) ha .we met some lovely families and would definitely return !! Ali made us so welcome and loved a laugh ,I would recommend this place and advise again don't believe all the reviews people just like a moan !!!

Really good hotel for a great value week long family holiday. The swimming pool and slides were great, really enjoyed the food in the buffet restaurant and other areas. Staff were friendly and helpful and the hotel is home to beautiful cats who I will hopefully return to visit. We read many negative reviews before travelling but felt many of these were unnecessarily critical. Go with an open mind and decide for yourself. We really enjoyed our stay.