JanisM13951
October 28, 2024
Overall hotel is not luxury at all as they state it. We have been in Turkey lot of times and multiple times even in cheaper hotels, but this is worst experience of all which we ever had. The biggest problem is in cleanliness. The hotel is worn out, the rooms, the territory, the dishes and glasses. Hotel rooms are cleaned very bad, only one time of 10 night stay the floor was mopped and only after several requests to do so, the same with bed sheets replacement it was only once and after 3 days in a row asking for this. The main restaurant where the food is served is very dirty, they don't clean the tables after people eat, they just take the dishes but leave all the dirt on the tables and others have to eat on these dirty tables. Dishes, forks and knifes all dirty, have to check and choose most clean ones, as they are really dirty. When talking directly with hotel guest relations about this, they say that's a mistake that will be fixed, but nothing changed during all 10 days. Food itself is okay, but the dirt is gross. Overall would be a good hotel if management would change their thinking in the way of cleaning everything better and giving a better service, then every one would close eyes on worn out stuff. Attached few photos of the issues, but there are a lot of more, this just can give an insight what to expect if you are planning to visit this hotel.