Quinta da Veiga

Well, I don't even know where to start, there are a lot of things wrong and needing inspection at all levels by competent authorities. Starting the narrow path to the farm, two cars don't pass each other if they are unlucky enough. Arriving at the farm, to my amazement and I even thought it was a joke, the employee, despite being friendly, doesn't speak a single word in Portuguese... where are we? Or to the point this has reached, I understand some languages ​​and if you want to speak English I wouldn't go to Douro. Even an American couple is trying to say a word in Portuguese that is not being answered. There was only one employee for everything, from reception, cleaning the leaves from the pool full of verdigris and without water treatment, dinner, breakfast, all that was left to do was make the beds. In terms of safety, it is very complicated for those who use a wheelchair or have reduced mobility. It's not for old people. Lack of lighting around the farm. At night you can see absolutely nothing. The typical 17th century decoration mixed with oriental… for typical Portuguese I don't understand. If it was placed later or if it would already be there. But it was good practice to leave only the typical Portuguese as that was what was wanted in the area. Very weak breakfast. The employee came with about 10 slices of bread in his hands without gloves or utensils that would allow him not to touch the food, which makes me doubt the rest. I didn't understand if he was an employee or owner of the farm since nothing made sense from the service to the rest. They should say that Portuguese is not spoken at all and only English. Experience not to be repeated. Every place needs a serious inspection.

Price-quality ratio not in balance. Friendly welcome on arrival. A spacious room but very dated. Shower head hanger broken, door knob incomplete. Poorly functioning parasols and artificial grass that do not fit in the swimming pool are extremely hot underfoot. Robot vacuum cleaner does not clean up when swimming. Parasol must be installed by yourself. Landlord adopts a wait-and-see attitude. The breakfast is decent, but no rolls from the bakery. The bedroom was not made during our two-night stay, but the beds were not made in the meantime. A bit disappointing. Location fantastic, but very remote. They do not serve their own Port and white wine.

We made a reservation for Casa Torres de Oliveira, but the place is permanently closed and we were relocated to Quinta da Veiga, which was very bad. The place is not very accessible, not only to get there by car, but also within the Quinta itself, and on top of all that, the service provided by the person in charge of the Quinta is terrible! The staff try hard, but the lack of professionalism of the person in charge prevents the experience in this accommodation from being good! On the first day, there wasn't even water to wash our hands and we had to wait to take a shower. We booked accommodation with dinner included for 11 people, in order to taste the wines produced by the Quinta and we were given a menu with options that were not very flexible and resulted in an experience not at all related to wine tasting! Furthermore, they only had red wine, the white wine offered was not produced by the Quinta. Which was immensely disappointing for everyone. We had a serious accident within the Quinta's facilities, and it was suggested by the person in charge that the person who fell from a staircase already had a problem, as we had a wheelchair, which belonged to another person in the group, who, as she was PREGNANT, It was recommended by the doctor not to walk too much, as we were traveling for many days and in several cities. There was no contact from Quinta to find out the condition of the person, who currently has a serious ankle fracture. I don't recommend it at all! Stay WAY away from this place!

Excellent cuisine, delicious meal, friendly host. Plenty of wine with food. Only red wine only from quinta, white wine and Port not from our own quinta. Swimming pool shabby appearance, poorly functioning umbrellas and few umbrellas for all guests at the pool. Pool vacuum cleaner Robot is still in the pool while the guests wanted to swim. Unfortunately, little support in facilitating setting up the umbrellas. Rooms are changed on the day when you ask, they change your towels extra, shower outdated including suspension system. The door handle is not complete. Breakfast lacks fresh and variety in bread rolls.