Paradise Hotel Corfu

This hotel deserves NO MONEY from anyone! The day previous to our last, we had arranged for a late checkout and paid the €50 charge (yes, disgraceful amount) for this and were told we could keep our room until whenever we wanted. Around 4pm on our last day, by the poolside, with the entire hotel witnessing, we were RUDELY accosted by the receptionist with whom we organsied the late checkout the previous day. We were shouted at that they had been tyring to locate us all day as we did not vacate our room and so the housekeeping had cleared out our belongings and put them in another room. She shouted at us that she told us we were to vacate our room and use another on the ground floor for late checkout. This was the first time we had knowledge of this! It was her word against ours but clearly there was some misunderstanding. The way this was dealt with was disgraceful and completely unprofessional. No one had been looking for us the entire day as we were poolside since 9.30am. NEVER should this rude female have come to the pool shouting infront of all the other guests, causing a completely unnecessary scene and huge embarrassment, other guests even approached to ask what had happened. It was mortifying and we left the pool on account of this. On locating the room we were assigned for late checkout we then found our belongings had been dumped into black BIN BAGS!!!! We then spent around 30 mins trying to collate our items and account for everything. The room itself it was nothing short of disgusting (see photos) To charge €50 for this is Robbery......NO air-conditioning, NO hairdryer, NO fridge, a shower that blasted water at a painful speed soaking the entire room, ants everywhere and walls and doors with missing pieces. And then to top things off there was a power cut so the bathroom was in complete darkness, having to shower by the light of a phone torch, which in turn drained the battery and we could not recharge as there was no power. How this hotel have the audacity to charge €50 for this is beyond me!! Top top matters off I emailed this hotel to log a complaint about this entire situation and was basically called a LIAR, they "did not agree with any of my comments". Hence this review to warn people. My travel provider has also been contacted to inform. DO NOT go here, they do not deserve a penny from anyone, they do not care about customers or customer service.

This is a small, friendly and quiet hotel located at the top of a hill. The pool and outdoor area is peaceful and the staff are very welcoming. The breakfast is very varied and of very good quality. I do think they may benefit from having the restaurant open in the evenings, as it is in a great position among the olive trees, but not sure if they tried it before and it didn’t work out. Definitely book a superior room if you stay here, and you definitely won’t regret it! I’d visit again, and it certainly was a relaxing holiday!

Stayed here 11 to 15 June with my niece who has special needs. Hotel is very dated but extremely clean. All the staff were wonderful and very caring towards my niece. My only complaint is that people are allowed to leave towels to reserve sunbeds. This could be seen at 8am when having breakfast. This is not fair and a lot of people, including myself, had to sit on chairs in the bar area. Special thanks to Myra on reception who arranged for us to have use of a very basic room on our day of departure as we were unable to keep our room. I had emailed the hotel before our arrival to ensure we would ne accommodated on the last day due to my niece having special needs.