Guest User
May 22, 2023
Myself, my autistic daughter and my mum visited Gouves to have lunch and cocktails at the beach restaurant & upon finishing we paid the bill. Service was extremely slow, at one point I stood up to go to the bar and was told to sit down & wait for the waitress, who came to the table around 20 minutes later. The barman I believe his name was Georgio or Gergius is interested in only the all inclusive guests. Paid our bill & asked Gerguis to book us a taxi, to which he contacted the hotel reception. He told me to wait for them to call back. They called back & Gerguis told me that reception had refused to call me a taxi because I was an outsider and they don’t call taxis for outsiders. I was astounded and frankly embarrassed as this was in front of other people. I asked why the hotel had taken my money as an outsider for food and cocktails if this is their view. I was then given a Greek taxi number, I had 1% battery on my phone & my mum isn’t able to use hers abroad due to her contract, & told to call the Greek taxi firm who when I did we both couldn’t understand each other. I then had to go back to the busy bar & ask Gerguis to speak to the operator who told him that he couldn’t understand me so he told me half an hour but as Gerguis had come to the line he will get one there in 5 minutes. All the while…I’m thinking to myself my time is wasted in these back and forth walks to the bar, Gerguis can’t be as efficient as he wants to be because he has to keep speaking to me & taking the phone…if reception had just booked a taxi it would have taken less than a minute however, this whole Process took around 20 AND MADE MY AUTISTIC DAUGHTER GO INTO PANIC AND HAVE AN EPISODE BECAUSE SHE THOUGHT SHE WAS TRAPPED!!!!!!!!! Absolutely disgusting, if the colour of my sk#n was different I highly doubt you would refer to me as an outsider & again if that’s how you feel about outsiders THEN DONT TAKE OUR MONEY FOR FOOD AND DRINK OR ALLOW US IN THE HOTEL.