Guest User
May 18, 2024
My father and I stayed at this resort on May 16. Truthfully, we didn't know what to expect of the quality of accommodations in Ujjain, and let me confirm - we were positively surprised! Genuinely warm welcome (throughout), wonderful amenities, finger-licking great food (and hundreds of options on the menu!!), excellent service - this hotel compares well with any 4 star hotel in cities like Delhi. We stayed in the Executive room (#231) and it was very well appointed - clean, well furnished, and great array of tv channels. I am extra particular about hygiene, and had to call the housekeeping staff to clean the toilet as I noticed stains on the seat when we moved into the room. The staff came over within minutes and fixed the issue. The speed of service at this resort - from housekeeping to restaurants - is awesome! They have a fully functioning bar, and when the weather permits, I'd encourage the guests to make use of their many outdoor facilities, like the swimming pool and dining areas. All these areas are extremely thoughtfully done up, and they ensure you're taken care of throughout. The service at the restaurant could do with a bit more energy and customer centricity. It's not slow, it's just untrained, and that shows in the business of hospitality. They mean well but are the difference between 4 and 5 stars. A few suggestions for improvement: 1. have a AC lounge area for guests. The two options right now are the restaurant and the bar, which are always busy. You have a lot of space to create a quiet lounge for guests and non-guests to come and relax. 2. start a shuttle service to the corridor and back. Most of your guests are staying with you to visit the temples. Even those that are staying for a wedding won't mind visiting the temples. Having a scheduled shuttle service 3-4 times a day will be great, as autos and Uber are not available in this area, and you're slightly far from the corridor. 3. some areas like the lifts and pool side require maintenance. They look old and worn-out. Especially since the rest of the resort is so new and fresh, these areas stick out. Not a big investment for you, and will look great! 4. the restaurant could do with a bit more character. It looks very dull and long right now - like a giant room with no energy. Bring in an interior designer - right now it's just a big room with tables and chairs (and great food!). To all future tourists - look no further than this resort. It's the BEST in Ujjain and you shall not be disappointed!