Vitalhotel Gosau

Service ist im gesamten Hotel sehr zuvorkommend und professionell, tolle Lage, Angebot an Speisen abwechslungsreich, Zimmer sind sehr geräumig und gemütlich, Wellnessbereich ist einladend, Fitnessraum ist gut ausgestattet.

Great hotel, but not really for a vegetarian and certainly not for vegans. We are staying here for a week with our family in a junior suite and other family members in other rooms. So first the food. We have half board. Every evening there is a buffet, usually loosely based on the cuisine of a certain country. Sometimes (for example on the Greek evening) there is relatively much to choose from for a vegetarian, other evenings practically nothing. There is a vegetarian main course every evening and a very limited salad bar. For other courses, no consideration is given to vegetarians. There is also no vegetarian lunch available other than a “mixed salad”. Out of date. Quality of the food generally ok. Breakfast reasonably good, but no real juice, only lemonade. No whole wheat bread. Drinks are included with breakfast, they have to be paid for in the evening. That is apparently the business model. Because everything is done on paper and our group is divided over three rooms, it is a challenge every evening to get all the receipts right. There is a small fridge in the room, but no kettle for a cup of tea. Once the bar is closed, you can't get anything to drink. Then the room. We were pleasantly surprised by the size of the junior suite. A large living room with a sitting area and on the other side a TV and a separate bedroom with two single beds. Very small bathroom for four people and no sink in the toilet (!) The always cold shower causes points to be deducted. Also a pity that there is no place to dry your wet stuff. No clothesline above the bath, no drying rack. Furthermore: Parking lot very far away if you are lugging your ski gear. Ski room good. Sauna and small swimming pool are fine (you can take a hot shower there). Good fitness room, depressing children's playroom. There is a pool table and a football table. Reasonably cozy bar to play cards with the family. Again, hassle with the receipts per room. Did not use the massages. One small elevator is not enough if housekeeping also uses it. Often have to walk up and down eight flights of stairs. Other family members were offered a welcome drink, we were not. A bit random.

Unfortunately, some of the staff were a bit rude and seemed overwhelmed. Many of the employees couldn't speak German and hardly knew their way around. The sauna area is unfortunately very winding and not separated from the children playing. We went to the sauna in the evening (which closes at 7 p.m.). Since we didn't have a watch with us (and it was already shortly after 7 p.m.), we were thrown out of the sauna very rudely. There are nicer things than being reprimanded naked by a dressed employee. Unfortunately, we were assigned a small table that was in the part of the dining room without a window and therefore felt rather oppressive. The breakfast buffet wasn't really refilled after 9:15 a.m., even though it went until 10 a.m. The room was very spacious and nice, and the balcony was also quite nice.

This was our third time as a guest at the Vitalhotel. You can tell that something is always happening and the hotel is being renovated. The staff are very friendly, everything is clean and in order. There are plenty of parking spaces, but even these are becoming too few and when you come back in the evening you may have to park by the football pitch. There was no childcare (probably because of Covid). The playroom, however, should also be completely renovated, as there are now a number of sources of danger: various dangling cables, various corners (including the heater and the switch box on the right-hand side - you can fall stupidly while playing and hit your head on the corner of the heater). The glass door is extremely dangerous. A child pinched his finger here, in the back part near the gap in the door. Unfortunately, apart from balls, there is nothing for the little ones to play with, as everything was locked away. My wife got a slate on the toilet door in the basement when she held the door open. The reception staff were friendly but couldn't find a plaster on the spot...and unfortunately they couldn't think of a small "apology" like a small piece of disinfectant :-) It's clear that nobody can do anything about it...but it would have been a nice gesture from the host...we wanted to see the nearest doctor ourselves (who we also had to research ourselves) but unfortunately he was on vacation... Unfortunately the water in the pool is still just as cold (like in previous years) and you can't stand it for long, so we went to the indoor pool in Gosau again. Otherwise it was as comfortable as usual and we're already looking forward to the next time and are excited to see what has changed!

Hier trifft man auf ein hervorragendes Team: stets zuvorkommend und freundlich, hilfsbereit und effizient, lukullischer Hochgenuss auch bei Sonderwünschen, schöne geräumige Zimmer, ausgezeichneter Service, Schischuhstall: perfekt geheizt

Sehr nettes Hotel, super Schibus-Verbindung zu den Liften, Langlaufloipe geht gleich hinterm Haus vorbei. Sauna und Wellness schließen mit 19 Uhr früh, wohl damit sich alle noch früh genug zum Abendessen bewegen. Frühstück und Abendessen reichhaltigst, vielfältig und ohne Mengenbegrenzung, Getränke im Rahmen von All-Inclusive fast nach Belieben. Den sogar mit bloßer Schibus-Verbindung während des Schitages einnehmbare All-Inclusive-Mittagssnack gibt es allerdings nur 12-13 Uhr und bis auf die Getränke praktisch ohne Wahlmöglichkeit. Personal total nett, Probleme im (sicherheits-)technischen Bereich verhindern eine Höchstbewertung (beim Eintreffen Glatteis auf der Eingangstreppe - trotz deren Überdachung, Glatteis auf Gehweg obwohl Streumaterial-Kübel daneben stand, schräge Schwelle zum Haupteingang so steil dass man das Gepäckwagerl den halben Dezimeter mit den Händen hinaufheben musste bzw. beim Anrennen dagegen Gepäck vom Wagerl kippte. Keinen Alarmknopf in den Saunakammern gesehen, ungewöhnlich rutschiger Boden - wohl waschmittelbedingt - im Wellnessbereich vor der Dusche, Zeitschalter im Zimmer für WC-Abzug blieb stecken, die Türklinke zum Badezimmer war hin- und herschiebbar sodass man ein Abfallen des Griffes und Selbsteinsperren befürchten musste, im Bad heizte ein alter elektrischer Heizkörper ohne Thermostat mit einstellbaren Stufen 0, 1 und 2, das WC im Keller roch jeden Tag bis auf den Gang und verstopfte viel zu leicht, es gab keine Lampe auf dem Schreibtisch oder in dessen Nähe. Einen Schibus-Fahrplan bekam man an der Rezeption - nicht aber einen Linienbus-Fahrplan, der ebenfalls als Schibus und für gratis Fahrten bis nach Bad Ischl genutzt werden kann und den man sich deshalb beim BOÖVV-Busfahrer holen muss). Wer die obengenannten technischen Mängel verkraften kann und nicht gerade aufs Fasten aus ist, kann in diesem Hotel einen glücklichen Urlaub verbringen!