Guest User
August 24, 2024
THIS HOTEL IS OVERBOOKED. We decide to visit the hotel claiming to be a 5 star hotel and end up being afraid of driving at night in the middle of nowhere... We arrive and the valet, collects our luggage and we go upstairs to a waiting room. There, a welcome drink awaits us. We are asked for our name and... surprise! They tell us that they are going to look at the reservation, and we spend more than half an hour there. We ask and they tell us that there has been no problem, just give them a few minutes. Finally a waiter comes to collect our drinks and the "manager" arrives to tell us that the reservation confirmed by them has not been seen and that the hotel is full. Earlier, a redhead told us that the server was down. A RESERVATION CONFIRMED, PAID AND RECONFIRMED SIX DAYS BEFORE. The hotel does not have rooms for such cases, nor did they offer us any kind of solution. A solution to which they are legally obliged. They simply took our bags back and put them in the car. In my life I have never been in a hotel like that nor suffered a situation like that. We were told that it was Booking's problem and that the confirmations are done automatically on their server. Booking has confirmed that they overbooked the hotel. WE WERE LEFT IN THE MIDDLE OF NOWHERE, taking over two hours by car to the nearest town and praying that it would not get dark in the mountains. Sadly, we left an idyllic island in Greece to end up stranded in the middle of nowhere. Big mistake. Don't pretend to be something you are not, a hotel of that category always knows how to solve unforeseen problems. Here we were left stranded in the middle of nowhere, without being taken to a hotel of the same category or offered any kind of solution. I do not recommend this hotel. YOU CANT KNOW IF YOU ARE GOING TO GET IN OR NOT. The booking was confirmed and paid , we even received a message from them telling us about the hotel's activities, only to arrive and find ourselves stranded in the middle of nowhere. As of today, WE ARE STILL WAITING for a solution from the hotel.