Zhara Beach Resort

Terrible hotel, if you can even call it that! We had to wait for check-in, you see, their guests did not move out. Room cleaning took, after previous guests, 20 minutes. On proston after this cleaning found someone else's hair!!! The mini bar was not filled as promised, justified by the fact that it was not the season))) They went to pour water themselves into a bottle at the cooler, which is only one for the whole hotel, on the third floor. cooler. The pool did not work, we were informed about this only during check-in !!! The next room was being renovated and they drilled into our ears. on the beach. We ate hot water in the shower. Hamam and sauna are small, there is a terrible stench afterwards. There is no language in them, the door to the room does not close tightly. Used tampons are lying around in the shower. We made an order to the room, in the end we went for it ourselves, they didn’t even apologize to us. , although the reservation was for a while, they said they would call back and forgot about us at all. In the morning they also turned off the light, they gathered in the dark. In a word, a garbage dump, not a hotel!

I really liked my stay in this hotel. Clean comfortable rooms. A large spa area where you can relax, I would like to say that in the evening it is included in the price. Good location and a beautiful view of the Volga. The rooms are clean and comfortable, the staff is very friendly

"Terrible, disgusting and arrogant service!" These are the general emotions from staying in this place. Administrator Alina is a "special" link in this story. For 2 weeks, they called to clarify all the points (about the surcharge for each additional guest, about the time of their stay, about the kettle in the room, they said that we needed it, booked 9 bathrobes + glasses), the trainee administrator clarified all the points with the manager and called back. We booked a room for 8 days, arrived, the manager showed the room, made an advance payment. Satisfied, they left to prepare for the X-day. We are coming to settle in, cheerful in a festive mood, guests are on the way, but they DO NOT SET UP!!! They say that the trainee messed everything up and for such an amount you cannot check in, *either pay 2.5 times more, *or take another room (without a terrace) - so we chose your hotel because of the terrace!!! *or take an advance payment and go to another place - and it all happens at the time of check-in!!!! The manager is not in place, she calls him, he does not remember anything, supposedly "so many calls, you can't remember everything", of course, all the bumps are on the trainee. Terry bathrobes prepared only 3, the rest are waffle! Kettle in the room was not given-ended!!! Wifi doesn't work. The administrator Alina conducted the entire dialogue with an indifferent look and a sarcastic tone. To all the "inconvenient" questions for her, she answered "I have no right to disclose this information." They asked for a book of complaints, "I don't know where it is", we say look, she opened one drawer and in such a mocking tone "oh, and it's not here" !!! When asked to speak to the chief, guess what she said "I have no right to divulge this information." At the same time, she conducted all conversations with the manager, trainee, director in a separate room and we did not hear how she presented this situation. We are indignant and upset, we say that we will leave a review, to which she "Pf .. yes for God's sake" (smirk😏). In short, the place is beautiful, but there is a huge risk that you will spoil the mood, and this is at least. It’s good that despite such a greeting, we were able to distract ourselves, distract ourselves and distract the birthday girl from this “situation” and celebrated her birthday very cheerfully and provocatively🥳 We have a lot of positive and optimistic, but not everyone will be able to switch as well as we . Therefore, I leave a review, think carefully before visiting this hotel.