Mia Cappadocia Cave Hotel

Having good experience

Very hospitable staff and atmosphere.

Avoid the hotel. Do not book any excursions through them. Booked a baloon flight through them a day after I had booked a photoshoot with another company. I explicitly told them I had a photoshoot tomorrow and couldn't book the ballon flight tomorrow, but wanted it the day after and gave them the specific date I wanted the ballon flight. On the day of the photoshoot I get picked up by what I thought was a van to the photoshoot, only to be called a few minutes later by the photoshoot people. Had to stop the van in the middle of the road and have the photoshoot people pick us up on the side of the road. (The photoshoot people were very professional). The hotel refused to change the date of the balloon trip and refused to refund our money. Absolutely horrible customer service. A complete nightmare.

My girlfriend and I booked the “Premium” King Suite at Mia Cappadocia Cave Hotel. Some of the things that attracted us to book this property was the: 1- private entrance , 2- sound proofing, 3- extra large bed with linen, 4- mosquito net, 5- patio etc… i will add the photo of the description of the room below. Upon arrival at the airport and after previously demanding an airport shuttle from the property, we arrived and waited and nobody showed up. We took our own taxi and arrived at the hotel to find out that our Premium King Suite is an underground closed stuffy room directly behind the reception. Upon asking where is the private entrance, the manager said “that it has a door doesnt it?” Pure deceiving description. The room is as stuffy, smelly, and suffocating as it can get. You cannot spend 10 minutes inside the room without losing the ability to breath. The manager also explains: “it is the cave experience”. The description said sound proof. My girlfriend and i tested the room. She stayed inside i stayed outside near the reception and we basically had a concersation. The room has 0 Sound Proofing. Literally anyone in the lobby or reception can hear you inside the room. Again description doesnt match reality. Now lets talk about the room. The bed is a medium sized bed with poor bedding sheets. No mosquito net. No kettle, no nothing.. the room is nothing near a Premium King Suite. After refusing to stay in the room and asked for a room change, the manager refused. We then asked for a refund, the manager also refused and threatened to call the police, and called the owner to come and deal with us. At the end, we left and booked another hotel. After filing a complaint to ******* where we made the booking, the manager Gurkan, called us and offered a 2 night refund out of the 3 only if we delete our review. This is why i am adding an honest review about our experience with this hotel. At the end we got a 2 night refund and they ripped us off with 1 night. DO NOT BOOK WITH THIS PROPERTY. Unprofessional, deceiving, and manipulative. If i could them a 0 stars i would have. Terrible terrible experience.