Lemonningmengweidexiatian
May 2, 2024
Rude attitude, poor service, very bad experience.
The price of the hotel is nearly 1,000 euros for two nights, which is much more expensive than a five-star hotel.
When I checked in, I told the hotel that we wanted to take wedding photos. The hotel owner said that we could take photos but we had to communicate with the photographer about the precautions.
In the afternoon, I took the photographer to the hotel to communicate. After changing several staff members, they refused to take photos. The attitude was very bad, and several people quarreled around us. After calling the boss, they said that we could take photos, and then the person who was angry with us just now went back to the office and sat down without even an apology.
Then they told us that if it didn't rain the next day, the balcony would be opened at 7 o'clock.
When we took photos the next day, it didn't rain and it was sunny. We asked the hotel if we could go to the rooftop. They refused to open the balcony and refused to refund the room fee for the next day.
Finally, when we were putting on makeup in the room, we secretly opened the balcony for other guests to take photos.
The facilities and hygiene of the cave hotel are far below the standard of this price. The breakfast tastes very ordinary. There is no door curtain in the room, and there is no cover when going to the toilet.
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