Appenzeller Huus Löwen

😊 Easy to get here from Zurich Airport by train (change at Gossau) Gonten station is a few metres from the hotel. Comfortable room in traditional pine style with plenty of storage & lovely comfy bed. Complimentary still & sparkling mineral water in the room. Super breakfast buffet + eggs cooked to order and very good coffee. The food in the Löwen restaurant was great and there is a tasting menu option at the connected Bären hotel across the street (which we didn't try so can't comment) "Hotpot" hot tub experience on the roof was amazing - mountain views in a snowstorm! ☹️ When we arrived at Löwen we had no idea that reception was across the road in Bären (there is a notice outside in small type telling you this but we arrived in a snowstorm & just wanted to get inside so didn't see it) The snow we had made the whole village look beautiful but it did make movement between the two buildings difficult. They are building a tunnel between the two but it's not ready yet. The breakfast is served at the other building and the spa is also there so not very convenient for Löwen guests. The worst thing for us was that there are no tea & coffee making facilities in the room or in fact in the Löwen building at all outside dinner time. This really needs improving until the tunnel is opened. For the standard of hotel we would really expect to have easier access to hot drinks. One other minor complaint - we found the receptionist to be not very welcoming. Also, we should have had a 50 CHF discount on our food & drink bill on the Secret Escapes offer but I had to ask for this on checkout which was disappointing.