Goma Serena Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Goma
Goma Serena Hotel
No.1 of 4-star Select Hotels in Goma
105, Avenue De La Corniche, Goma, North Kivu B.P. 90, Democratic Republic of the Congo
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Goma Serena Hotel is located in Goma and just a few kilometers away from the attractions of the town. Nearby attractions are Signers Goma (3.5 km), Rubavu Artificial Forest (6.5 km), king charmant (7 km), Musee de Goma/Goma (8.5 km), THEBOSS Fx (9 km), Nengo Mountain (10.5 km), Nyamyumba Hot Springs (14 km) and MUJA (15 km). The nearest airport in Goma Serena Hotel (6 km) at Goma International Airport.Show More
We Price Match
4.1/5Very Good·Cleanliness: 4.1
All 11 Reviews
Amenities
Outdoor swimming poolFreeSaunaSpaMassage RoomFitness RoomFreePrivate ParkingFreePriority airport pick-up24-Hour Front DeskBarRestaurant
All Amenities
Surroundings
Airport: Goma International Airport
(5.7 km)
Landmarks: Shia Mosque, Goma
(330m)
Landmarks: CBCA Goma-Ville
(560m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
6
Executive Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
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6
Deluxe Superior Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
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1
Deluxe Twin Room
2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Check Availability
5
Junior Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Lake view
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4
Deluxe King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Lake view
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Guest Reviews(11)
4.1/5
Very Good
Verified Reviews- Cleanliness4.1
- Amenities4.1
- Location4.1
- Service4.1
Book now and leave a review after your stay to earn up to 120 Trip Coins (approx. NZD 2.00). Trip Coins can be used to save instantly on room rates.
Guest User
October 5, 2024
goma當地最好的酒店，服務什麼沒得説，對面有餐廳味道也不錯，就是價格比較高但是相對安全。
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Guest User
December 9, 2023
I'm a regular customer of the Serena and I've been satisfied until now. It was my first time at the Spa and it will be my last. First of all, I made an appointment for a pedicure and manicure, but obviously it hadn't been noted down anywhere and it took them 45 mn to find someone to perform. Then the person giving me the manicure hurt my finger, which bled profusely. We stopped the procedure, but I was still required to pay for it. Having expressed my astonishment, I was still required to pay half, which I did. This spa should be avoided
Guest User
July 30, 2023
Really bad experience .. changed rooms twice first my room water system failed as shower and bath tub had only very very hot water. Second room television screen was blank. Restaurant experience 5/10. Cut fruits are not fresh. Not worth anyone's money at all. Better off paying for a regular hotel than an expensive 5 star hotel with poor services.
Guest User
January 31, 2023
This is by far the best Hotel in North Kivu, Goma City, Democratic Republic Of Congo. The hospitality is a true 5 star, the scenery, meals and the overall location, overlooking the famous Lake Kivu. I really enjoyed my stay over the festivities in 2021. They have wonderful packages to suit everyone. Thinking about a holiday destination, try out Goma Serena Hotel.☺️
Guest User
January 31, 2023
We stayed at this beautiful property for three nights after a recommendation from a friend. The welcome was superb, the staff at the desk were so professional and friendly. Our room was extremely beautiful, clean, specious and the best of views. The food was extremely nice with lots of choices, and not only lot, we must say the chef took his time to do the preparations. The waiting staff were so professional and attentive. We want to send special thank to The General Manager James who welcomed us on arrival and he checked on us every day. We felt so privileged. Thanks to the Team in Serena, we will be back with a big family. We already miss you guys ...
Guest User
January 31, 2023
Service is accommodating, efficient and friendly. There is a health club with a spa, a fitness centre and the outdoor pool, however the hotel knows it is about providing the best North Kivu experience so, on its website, you can find a series of interactive guides and things to do, including city tours, mountain gorilla trekking, water sports, … “Immaculately maintained. Superb staff." Quality construction. Award winning design. Luxurious rooms
Guest User
January 31, 2023
I enjoyed my stay at the Serena GOMA Hotel. The hotel is exceptionally clean and the staff is professional and very friendly. I encourage anyone who is travelling to GOMA to really consider staying at this beautiful hotel. I will definitely return on my next trip. Raemonde Bezenar Edmonton Canada
Guest User
January 31, 2023
You make the world a nicer place - a combination of your staff’s generosity, spotless environment, finger-licking good food, well trained waiters and not forgetting the professionalism of the reception team. The Hotel is just the Goldilocks in Goma. Everything was JUST RIGHT. Visited almost 95% of your place and everywhere was to perfection – from the rooms, gym, sauna, steam bath, swimming pool, the restaurant, the resting places facing the Lake Kivu, not forgetting the club. Maybe just the business club which was a little small.
Guest User
January 31, 2023
We were 17 people that stayed in the Serena Hotel for more than a week. The service was excellent. The breakfast was great. The restaurant offered a variety of delicious food. The main language is French. The view is splendid. Nice gym and spa. Highly recommended.
Property Policies
Check-in and Check-out Times
Check-in: After 12:30
Check-out: 10:00–11:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
Breakfast not provided.
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Property Description
- Opened: 2021
- Number of Rooms: 109
Goma Serena Hotel is located in Goma and just a few kilometers away from the attractions of the town. Nearby attractions are Signers Goma (3.5 km), Rubavu Artificial Forest (6.5 km), king charmant (7 km), Musee de Goma/Goma (8.5 km), THEBOSS Fx (9 km), Nengo Mountain (10.5 km), Nyamyumba Hot Springs (14 km) and MUJA (15 km). The nearest airport in Goma Serena Hotel (6 km) at Goma International Airport.
Facilities and services include 24-hour front desk, bar, business services (extra charge), cafe, car parking, cash machine/ATM, concierge facilities, conference/banquet facilities (extra charge), elevator, gym/fitness facilities, ironing facilities (extra charge), laundry facilities (extra charge), massage (extra charge), multilingual staff, pool, restaurant, safe, sauna (extra charge), shuttle services (extra charge), spa facilities (extra charge), wheelchair access and wireless internet.
Room features air conditioning, bath, shower, hairdryer, desk, safe, minibar, tea/coffee maker, telephone and TV.
Address: B.P. 90, Goma, Nord Kivu, R.D Congo
Facilities and services include 24-hour front desk, bar, business services (extra charge), cafe, car parking, cash machine/ATM, concierge facilities, conference/banquet facilities (extra charge), elevator, gym/fitness facilities, ironing facilities (extra charge), laundry facilities (extra charge), massage (extra charge), multilingual staff, pool, restaurant, safe, sauna (extra charge), shuttle services (extra charge), spa facilities (extra charge), wheelchair access and wireless internet.
Room features air conditioning, bath, shower, hairdryer, desk, safe, minibar, tea/coffee maker, telephone and TV.
Address: B.P. 90, Goma, Nord Kivu, R.D Congo
Services & Amenities
Most popular business facilities
Outdoor swimming poolFree
Sauna
Spa
Massage Room
Fitness RoomFree
Private ParkingFree
Priority airport pick-upAdditional charge
24-Hour Front Desk
Bar
Restaurant
Water ParkAdditional charge
Priority airport drop-offAdditional charge
Meeting RoomAdditional charge
Business Center
Secretarial Services
Multi-Function Room
Children's Pool
Outdoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Water Park
Meeting Room
Restaurant
Rumoka Restaurant
Style: Buffet
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