Hilton Garden Inn Hotels in Goleta

Let me start by saying I used to love Hilton up until this experience. We are Diamond Members which means we use their hotels A LOT. After watching our son play tennis, we decided to stay in town at Hilton Garden Inn. They didn't offer room service but they had a very cool rooftop restaurant that we decided to go to. We ordered wings, an Arnold palmer for my husband,(he hasn't had alcohol in 16 years) and a glass of wine for myself. The server took approximately 20 minutes to bring our drinks but after I waved to him that the drinks were sitting at the bar he brought them right over. NO BIGGIE. A lady who was super talented was Playing the guitar and we were having a nice time. After about about an hour I ordered another wine and asked the hostess if we could sit near an open fireplace because it was a bit cold. She said yes and we went closer to the performer and near a fireplace. Perfect! After another 2 hours I had ordered a margarita but it wasn't to my liking so I asked my husband to get me another chardonnay. As he got up, the hostess put our bill down and stated that we were cut off. We were confused! My husband, hoping for clarity, went to speak (politely) to the bartender and ask what had happened. It was obvious to us both that there must have been a mistake. The bartender yelled at my husband that he had been serving my husband all night! That we were drunk. My husband, like I said, does not drink. And in over 3 hours there were 3 drinks on the bill! All mine and one of which was never drank. My husband told the bartender that he was mistaken and that he has been sober for 16 years and also as a diamond member expected some clarification. The bartender MOCKED my husband's sobriety saying ”yeah, we are all sober! And we are ALL diamond members! Haha!” I was mortified. Absolutely, positively humiliated. We could not order dinner to go and were KICKED OUT!! To add insult to injury, as I was walking out the bartender grabbed my arm to push me along. After we got to our room, my husband went down to speak to management but he was put aside because the cops were there to stop a bar fight up at the rooftop bar!! Ding ding ding! There were the culprits!! Hilton reached out, apologetically, and said that they did indeed finger the wrong couple, but the damage was done. I will never go there again. EVERI We will open a Marriott credit card and never look back at Hilton again. Syonara. Callie Abbey