Dunes Waterfront Resort

If I could leave ZERO stars I would. The absolute worst customer service ever. And after reading reviews it's obvious, as for every complaint all they respond back with is "Sorry for the inconvenience". If you look at Silver Sands Resort reviews, they know how to respond with detail for the issue at hand. We booked a room with a king size bed, jacuzzi, and waterfront view on the top level, along with all of the amenities they offer. This was our last stop of a 5 day trip for my birthday. Upon checking in we were notified that the Guest Internet was out and they were working on getting it restored. After lugging all of our bags up to the room, we left to find an area with internet so my husband could take a quiz for school and catch up on a lecture. When we pulled back into the resort parking lot I noticed my wifi kicked on so I was happy about that. Got up to our room on the 3rd floor and it was out again. Called the front desk and was told that they could get a weak signal but had to order a part??? I then went to the 2nd floor where the signal resumed. Called the front desk and asked to switch to the 2nd floor and the clerk stated she had to call the manager to ask. How ridiculous to have a clerk that is not allowed to accommodate guests. When she called back she said she tried the available rooms on the 2nd floor and couldn't get a connection. Mind you the evening is wearing on. We then asked about the first floor and she said she had the same room on the that floor so we could move there. After packing back up we moved. Not the same room. 2 queen beds and no jacuzzi. That's fine, we have internet which was the main problem. Upon checking out I asked about having our rate reduced for the room we ended up staying in. I was told by the manager Heidi, that she had to ask the owner and he would probably be calling her in about an hour and she would call me after she spoke to him. After 6 hours of no call back, I called and Heidi said she hadn't heard from him and she had tried calling him several times. Good customer service would have included her calling me back to let me know she was trying to reach him to no avail. I called back the next morning after not hearing from Heidi and she told me that he said he would not offer refunds for no internet. We weren't looking for a discount for no internet. They are minimizing the bigger picture here. We weren't asking for much, just a discount for the inconvenience and the lesser room we stayed in. And internet is a part of most people's daily lives and we chose to stay here because we needed the use of wifi that was to be a part of the room we paid for. And the inconvenience of having to leave the resort to get wifi and then waiting for approval from manager to accommodate us and then packing back up our luggage and food to move to a lesser room. That really ate up our 12 hour stay. Customer service is KEY!! Now instead of maybe giving us a $50 discount, we are disputing the whole charge with the cre

My wife and I spent two nights here. This hotel was very clean and the staff was friendly. Great outside area to set and look at the lake and dunes. Very close to the dunes if you are planning to ride the dunes. We went mid September and much of the stores/restaurants were closed for the season.

The view is breathtaking! We felt the room was a bit overpriced..but view was priceless. Don't miss the opportunity to go upto the pool on the top floor and sit outside if you don't get a waterside room. Staff great..and very clean property!!