Guest User
July 5, 2023
The hotel itself is fine in my opinion, the rooms are average in the three-star standard, the food is fine, but we encountered an unpleasant situation that happened to me for the first time in my life. The cleaning ladies "cleaned" every day, the cleaning looked like they gave new towels, wiped the floor slightly in the room and nothing else, the bathroom was not moved. When the ladies came to us once when we were in the room, we went to the balcony so that they had freedom in cleaning, my boyfriend left coins and wallet on the bedside table because he forgot about it, but we would not think that the lady who cleans could steal something, and yet the cleaning lady (low black with long hair) called me into the room and asked if she could take the coins that were on the cupboard, I said no and I wanted to give her some chocolates, she said she didn't want to and left. When she left, we saw that the wallet was missing 60 lions. There is no other way than theft. The day before at 4 pm we took pictures of the money as a souvenir and we didn't go shopping until the end of the day, we only went down to dinner and also without money. In the morning also only breakfast and pool so where would we spend it. Of course, we went to the reception, they say it's impossible, they didn't even ask which cleaning lady, I understand that it can't be proven anymore because we weren't in the room then we were only on the balcony but not even to ask who it is or anything? We said that we don't want her to do that to anyone again and that that's all we care about and they still didn't say it was impossible, the "boss" couldn't even speak English, she only showed us that she wasn't responsible for the money left outside the safe and that it was impossible to steal . Well, who knows if she stole anything else while we were out of this room. The cleaning lady, of course, denied shouting at us in Bulgarian when we didn't understand anything, at times I thought she was going to hit me. A very sad situation for us and the first time I encountered something like this. Be careful while there and hide anything valuable.
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