Hotel Ambassador - Free Parking

One of the worst Hotel stayed in the world since 2008 when we started cruising and staying in various locations. Even in third world country they treat you better and present you with quality food at buffet. When I made the reservation via "Love Holidays" I called the Hotel to instruct for a room on lower floor and close by lift. replied with no problem at all. Arrived at 5am due to delay flight and was assigned a room on the third floor. Room was smelly, small, linen were just covering mattress, no A/C as advertised, fridge filthy, dust and sand on the carpet, spare pillow in wardrobe was discoloured and marked with blue stain, could hear mouse or pigeon or pest in the ceiling moving around. Next day when back from beach, lift not working, in fact lift not working few times. Breakfast unusual, scrambled eggs were indescribable and awful, plastic and very cheap glasses were available for very sweet drinks. No croissant available, No toast machine available, Soup at first was cold, although it improve at later days. Staff not willing to welcome or knowledge your presence, in fact they look elsewere unless you are a Bulgarian. Pool seating sun lounger very filthy, Mattresses extremely dirty, Contrary to pictures shown on website, no food is available in the restaurant except buffet, Feel unsafe travelling in the lift going to floors, Hotel needs very desperately renovation and updating. Ask at reception for more shampoo, was told yes yes it will be delivered, nothing happened. The only good speaking English receptionist was SIMONE, friendly, willing to help and above all: SMILING!!!!!

This hotel is in desperate need of repair in several areas. There are cracks all over the hotel trip hazards no lighting on pathway from hotel to other on site restaurant. Every time we ate in hotel restaurant we were I'll. This was either due to hot food that was lukewarm flies everywhere in restaurant and on the food. We didn't know at time of booking that it was the end of the season while we were there. The pool was drained 2days before we left the outside chairs and tables taken in and on our last day while we were eating lunch they were taking the tablecloths and seat covers off . One evening we went to the restaurant at 20.00 and it was closed should have been open until 20.30. Would not recommended this hotel to anyone. Our room had 2 sockets one of which got very not. Room service was terrible bedding changed on day 6 of 10 day stay. Beds made once room never hoovered and nothing tidied up or glasses washed. Have put photo evidence of complaint. The staff were very unfriendly and never smiled which made for a very depressing stay. This was our first visit to Bulgaria so not a good impression