Hotel Shipka

Me and my family had a stay booked in August at this hotel. I will be honest from the get go - the hotel claims to be a 4 Star place, but it's really just a high grade 3 star establishment, and I'm not saying it's a bad thing, but it is a bit misleading. The Hotel lacks in atmosphere and feel, but it's very nice and clean, no issues with hygiene. The staff is really-really nice, not everyone spoke good English, but communication is not impeded, and they were really helpful. I really hope their work is well appreciated and rewarded. The outside and indoors pools were really nice and clean as well, although the water was a bit cold at first, but still enjoyable. The poolside bar was really clean, and whenever there was a crowd there, the manager/owner would help out so everyone got what they wanted in due time. The rooms are a bit small, there's not a lot of space for your belongings, but if you plan on spending most of your time on the seaside or touring the city, then it won't bother you, like it didn't bother us. The cleaner ladies are sweet and really helpful, whenever we needed help, they were there for us. The all-inclusive food options were a bit limited, there were about 12 types each time they served food, including salads, meats, pasta, vegan food, french fries, soups, sometimes they would serve special dishes as well. The limitation on food variety is really acceptable though, so you don't have to worry about not having anything to eat. The only issue I can think of is that the food runs out quickly, so you might have to wait until they replenish the food that ran out. There are other amenities as well, but sadly I did not try them out, such as a pool table, football table, a sauna, and maybe others that don't come to mind. We had a little accident with one of the elevators, it got stuck right before it could rise to the second floor; but the engineers got us out quickly, and the staff did an amazing service recovery, so the overall experience was not damaged. Nice job guys. Overall, a really great experience, the Hotel serves as a great place to stay at if you plan to enjoy the city and the seaside.

The hotel was clean and central to the shops and beach what let the the hotel down was the restaurant we decided to eat on the restaurant balcony when we had a look under the table it was filthy it had not been cleaned all so the food was all ways nearly all ways cold there was no one to look after the food if they ran out of plats you have to go and ask one of the 2 staff who was in the restaurant as the food was in a side door the water keeping the food hot was cold no steam coming out when changing the food trays all so when we went to get some ice cream out of the freezer there was no ice cream scoop the kid was licking there spoons and then putting them in the ice cream all so there was no snacks the only thing you got was biscuits at the bar at 4pm most all inclusive hotels i have been to have all day snacks so the hotel was a let down