Grifid Arabella Hotel - Ultra All inclusive & Aquapark

It was really bad. We visited in August 2022 and there were a lot of people. The only good thing was the position of the hotel and the daily concerts. The hotel needs renovation, the furniture is bad. The main restaurant is too small for the number of clients. We had to wait to get seated at a table with strangers. The dishes were dirty, the food was bad and because of it we got intoxicated and had to leave 3 days earlier. Not to mention that the night when we felt ill and called a doctor, the doctor told us that this is their 5th case of intoxication that night.

Very comfortable 4-star hotel. I made a mistake by choosing it for the location instead of checking the clientele. It's a good family hotel with lots of families here and very loud animation, 2 pools, 3 restaurants, snack bar, lobby bar and disco (even small kids in the disco along with loud, half-naked men at midnight!). Staff coped well though, always friendly and helpful throughout the hotel. Not mentioned were the approx 100 steps down/up to the beach/promenade. All not so welcome for a single 70 year-old! Very positive was the quality, range of foods in the restaurants, the service, the room size, seaview (in the front) and a special thanks to the housekeeping staff who made me feel very welcome. Probably quieter in the off-season. Should have chosen another Grifid Hotel like the Elcanto (adults only, on the beach, quieter) - my fault! Still, enjoyed the stay in a good quality hotel.

The only positive thing in the hotel was the staff, who were nice and trying to accommodate us. We were put in a room on the 7th floor, the AC did not work properly, blowing only room temperature and the heat was unbearable at night time. First we were told that there is some broken part, which they are fixing and the problem is for some sections in the hotel and not only for us. Hot water was also not there in the evenings. We stayed most of our vacation in that room waiting for the AC to be fixed, but it never did. Finally we were moved to the first floor where the AC was working better and I finally was able to sleep. But in the morning there was a huge dying cockroach on the floor in front of the bathroom. The food was tasty and we liked it, but the cockroach incident made it repulsive. The beach is ok, but there is no food or drinks there. The swimming pools were crowded and finding sun-beds was not possible. The included Aquapark was available with shuttle bus in two times in the afternoon, but no food was available there and if your kid gets hungry you have nothing and no way to get back to your hotel. The food from the hotel Bolero is not included (only the drinks) and my son was denied food. The animation was only in French initially, later they changed it. There was nothing like comedy shows, which we enjoy in other hotels, mostly music. The drinks were local with brands like Flirt, which is cheap and not good quality. Overall I do not think this is a 4 star hotel with a decent ultra all inclusive program.

Hotel room is very spacious (incl. the bathroom). Beds were comfy and special softer pilows were offered upon request. Minibar with daily free water, soft drinks and beer. Good free wifi connection. Good Extensive breakfast, Lunch & Dinner in buffet form. Highlight: A la carte Asian restaurant! Friendly staff but with the exception of the front desk it’s very hard to communicate with them due to language barriers. The entertainment team of FRAM is mainly focussed on French hotel guests and play very loud music through out the day (about 85% were French elderly people). Pro: 100 m walk from the hotel beach area with free sunbeds & parasols but nearby beach bars/clubs a la Ballerman produce an annoying bass drum beat until the late evening. High

I spent an end of summer week (23-29 Sept) here with my husband. The hotel was not full and although it still had plenty of guests you could feel that it was the end of season for them (the hotel was closing down for the season on Oct 2nd). The room was nice with a lovely sea view and the bed very good. On the downside the air conditioning was very noisy and for the whole week we were subject to a faulty toilet cistern that just kept on running continuously (we reported it the first day) but it was never solved. The food wasn't bad but certainly not exceptional and very repetitive. During our week there we experienced the Italian restaurant and the Asia restaurant also but neither service nor food was exceptional. The sun umbrellas were taken down at the beach on our first day despite being part of our package (2 sunbeds and a parasol) - we were told with a shrug of the shoulder "end of season"... The downstairs night bar was open the first couple of nights then closed! The lobby bar ran out of different drinks as the week advanced and on several occasions the coffee cups were unclean with traces of lipstick! However despite all this I would say we had a good week, that is until the moment of check out. We were to check out of our room by 15:00 hrs rather than the standard 11:00 (courtesy of the hotel - definitely a+) and I admit we were 5 mins late leaving the room but definitely no longer than that. In the lobby we locked our cases and processed our check out and then stored our cases in the left luggage until our departure from the hotel at 18:30 At 18:15 we went to collect our cases and in that instant my husband remembered he had left his jacket in the hotel room behind the door, above the case rack. We mentioned this to the receptionist on duty who was pretty unhelpful but after some insistance sent someone to check the room. They came back empty handed and said there was no jacket. The receptionist gave me an email address and told me to write to them. We had no choice but to leave as there was a bus load of people waiting to get to the airport and we were holding them up. As advised I wrote to the hotel and got a very quick reply which basically said there was no jacket and that they had total confidence in their staff/workers and the hotel was not responsible!!! Personally I beg to differ, yes my husband forgot his jacket BUT it was in the room when we left at 15:05 but apparently not at 18:15 (3 hours later) and it certainly did not vanish into thin air. My 2nd email went unanswered and to this day I have heard nothing more. The whole incident has left us with a feeling of great disappointment.

We liked what we experienced here,food is very good and diversificate,room clean and view of the sea from the bed was magical . Personal was great and all the services was awesome. We come back for sure.