Melia Grand Hermitage

Service Quality: The hotel is highly praised for its exceptional service quality and welcoming staff, creating a positive and accommodating atmosphere for guests.

Hotel facilities are very nice. We had 3 rooms which were all great, nice and clean, spacious bathroom, very large, comfortable beds, silent and effective AC, and great room service. However, the hallways are very loud. There’s a 1-inch gap under all doors, which means you hear everything that’s going on; with lots of kids running up and down the hallway, using it as a playground. The staff were friendly, but sadly not very well spoken. We often had a feeling of them ushering us away, trying to avoid speaking English with us, or simply answering yes, as it seemed the only word they spoke. However, I will have to mention the food. The four restaurants in the hotel are all buffets, with a wide selection. Sadly, almost everything I tried was undercooked, and the labeling of dishes was horrible! Signs would say: “Fish” for all types of fish, including shellfish and other seafood. Most are labeled “vegetarian”, but you had to guess if it was mashed potatoes, cornmeal, or a local dish you never had before. Very bad allergen labeling, which had you running around in order to find the signs showing the various allergens. If asked what the various dishes were, staff ushered us away or simply said “Yes, vegetarian”. The menu switched every day, which made it very difficult for picky kids. The elevators were rubbish, with no meaningful system to how they operated. We sometimes waited for 15-20 minutes, before an elevator would show up, and be full. Especially hard during the dinner and breakfast times. Lastly, though not at the hotels fault, most eastern guests were rude. No respect for standing in line, waiting their turn at the buffet, elevator or pools, and would often ignore hotels rules for smoking, reserving pool chair, etc. Overall we had a good stay, but we will not be returning.

Far from a 5-star experience We stayed at Melia Hermitage expecting a proper all-inclusive vacation, but unfortunately, it fell short on many levels. First of all, the beach bar closes at 5 PM – exactly when it starts to become pleasant to enjoy the beach. During the hot summer months, most people avoid the strong sun in the early afternoon and head to the beach between 4 and 6–7 PM. But with this schedule, you’re forced to buy your own drinks because the “all-inclusive” stops working when you need it most. The lobby bar closes at 11 PM, which might still be acceptable, but right after that, they literally turn off the lights to make sure guests leave. Not exactly welcoming if you just want to sit and chat a bit longer. The food is bland, repetitive, and far from what you’d expect from a 5-star resort. As for the hotel itself – nothing impressive in terms of facilities, service, or atmosphere. Overall, a disappointing experience. Definitely not worth the price, and certainly not somewhere we’d return to or recommend.