Apollo Spa Resort - Ultra All Inclusive - Indoor and Outdoor Pools - Reserved Beach Area

One of the best holiday as I feel always at my home… their slogan is your second home. I was here 5 years ago when it was hilton and I saw that all personal is running for guest satisfaction. In the following years when i came back I always had a fruit basket from general manager saying welcome to your second home. Now it is my home thank you all but special thanks to barman Stoyan, he always run for hotel success and best cocktails and working like it is his own business.. I will come back next year too

Best All Inclusive Experience . Everything from the rooms , pools , Food , beverages and staff is not 5 but 10 stars . We came here in a family vacation and we had a blast. We could feel like home . Everyone was so welcoming and we were treated so nice

My family recently stayed at this hotel and unfortunately had a very disappointing experience due to the staff's behavior. From the moment we arrived, we were met with hostility and rudeness. The staff members were not only unhelpful but also outright disrespectful, often raising their voices and making rude comments. This lack of basic customer service skills made our stay extremely uncomfortable. On several occasions, we witnessed staff yelling at other guests, which created a very negative and stressful atmosphere. It was clear that they lacked the necessary training to handle guests with courtesy and professionalism. Their behavior overshadowed any positive aspects of the hotel, such as the location or amenities. We sincerely hope the management takes immediate action to address these issues, as the current state of customer service is unacceptable. Until significant improvements are made, we would not recommend staying at this hotel.

We were very disappointed with our stay and the cleanliness of the hotel. I have attached photos that speak for themselves. I complained daily when we first got there and my room was still not cleaned. It does not have daily house keeping and we had to chase them to change our beds or towels. The food was below average and this is certainly not a 4 star hotel, 3 at best. What was great about this hotel was the sea view, the bar staff and the kids entertainment. Without this I think our holiday would have been a disaster. We also booked with Balkan and they didn't have enough seats for our hotel transfer and my 6 year old son had to sit on the floor in a cramped minibus.

We have been coming to the sea at the Apollo Hotel for three years, but this year 2023. we are not satisfied either with the cleanliness of the hotel or with the food. Only the pools were well maintained.

We are very satisfied with the hotel and the staff :) Very friendly hotel and clean also. Lot to do with children and beautiful beach nearby. Very great animation team in the hotel also. Five points.

A very good hotel for the value money. The staff is friendly, it is obvious that they are tired, but they still provide good service. There are no complaints against the hotel, there are questions for guests who behave unacceptably, accusing the hotel of inconsistency.

I wanted to express my sincerest gratitude for the wonderful experience I had during my recent stay at your beautiful hotel. From the moment I stepped foot into the lobby to the time I checked out, everything was absolutely fantastic. First and foremost, I must commend your staff for their outstanding service. They were warm, friendly, and went above and beyond to ensure that my needs were met. Their professionalism and attentiveness truly made me feel like a valued guest. The accommodations at Apollo Spa Resort exceeded my expectations. The room was immaculate, spacious, and tastefully decorated. The comfortable bed, luxurious amenities, and breathtaking view added an extra touch of sophistication to my stay. The dining experience at Apollo Spa Resort was nothing short of exceptional. The breakfast buffet boasted a wide variety of delectable options, and each dish was prepared to perfection. The friendly staff provided prompt service, making each meal a delightful experience. Lastly, I want to commend your attention to detail and commitment to providing a safe and hygienic environment, especially given the current circumstances. I felt incredibly safe throughout my stay, thanks to the stringent cleaning protocols that were implemented. In sum, my stay here was truly unforgettable. Thank you once again for making my visit so memorable. I am already looking forward to my next stay at your esteemed establishment. Warmest regards, Kateryna

I arrived I arrived on Friday, August 11, 2023, everything was nice, the first experience was that we had to pay for the hotel parking, nothing to comment here except that the price is a bit exaggerated for Bulgaria. The hotel looks ok, it is recently renovated. From my point of view, the 3 elevators do not match how many rooms the hotel has. Problems: "cleaning", meaning starting with the cleaning of communal toilets, does not exist or is not done. The hallways and rooms are carpeted, but the vacuum cleaners left behind some piles of hair/dust (I don't know what they are from). To my astonishment, I was surprised when I saw that my door was opened and the trash can was emptied only after 2 days, my reaction to the way to refill the cosmetic products was also fantastic, after they came to change them after two days, they only changed my shower gel for one person. I think the cleaning people found an open bottle in the bathroom (with water in it) and thought I still had shower gel. Moving on, if you want to take a shower, you have to divide your towel so that you can use it, for example, for 4 days, I divided it into four. It was disgusting that the towel is disposable, I'm bald and I wiped my head and it was already wet... the toilet in the bathroom I'll leave it to you to appreciate, I'm attaching a picture of the shower drain, toilet lid. The swimming pool/swimming pools are ok, but the reception advised me (as if I would ever come here again) to bring towels from home... The bars are ok, but they still need to learn: for example, if you ask for a "gin and tonic" about everywhere I've been it's made from one part "gin" and two to three parts "tonic water", here it's made from gin with mineral water.... The beach can be reached by a train, don't expect it to drop you off in front of the hotel beach, and don't expect to see the sunrise, the train operates between 09:00-17:00. The beach is like the beaches in Constanta, you can't walk among the sunbeds..., it only has two WCs (of the ecological plastic ones...), and if you want to go to the beach, the hotel staff recommends that you bring towels from home. The food as well as the entertainment is ok, but the staff's friendliness is zero. For children they have a minidisco every evening, after which there is a disco for adults. I do not recommend the experience for which I paid a rather generous amount, I for one would not come again even if I had nowhere else to go.