Residencial Douro

Douro Residential, I came here at work and I need a receipt to present to the company and be rekindled. The man at the reception in the night before tried to make fool of me and two Brazilian couples by saying we didn't had the know how to open the main door, and only after being filmed he deactivate the security system so then we were able to open it. The very next morning I had to remind him about his duty at work and asked for the receipt, he wasn't there and his colleague assured me he would leave it on the bedside table to make things easier for both ways. He didn't let and failed me again. o On the morning of the check-out day, a receptionist from Salgueiral's house (same business group) had to come and do his job (the guy who failed). I almost fail my schedule because of that delay. I left the window and blinds opened to air the room before leaving and when I arrived at night, the room wasn't tidy and the bathroom cleaned. The excuse they gave me was that I had to leave the authorization sign on the outside of the door. Someone tell me how the window and blinds got closed, if they couldn't enter without authorization?!. Apart from that, the canteen staff is 5***** and the receptionist at Casa do Salgueiral, "which belongs to the same group of Hotels and Residences", was very professional in leaving her post and rushing to do the job that was supposed to be done by someone else who failed to give me the receipt which by Portuguese law should have been delivered on the check in day. This was my experience at Residencial Douro

The staff managing the place is caring and helpful. THe breakfast provided is one of the best --- many options and flexible time. There are 2 supermarkets around and walkable to the town centre and train station. The only complaint I have is the humidity and the absense of ventilation in the bathroom.

Upon check-in, Ana, provided a warm welcome; kitchen staff, Susana, is always cheerful with a big smile every morning. The hotel staff is very professional and deicated to providing excellent services. Thank you for making our stay safe and comfortable.