Mercure Wiazowna Brant

The cleaning room service did not work. 2 days nobody came to clean the rooms. No new towels 2 days/ no empty bins. Employees from the reception tried to make our stay more comfortable. The restaurant was very good, good points for breakfast.

There is a lot of bad things there. We were checked in the room without bed for my son (were selected 2 adults and 9 y.o. children). When I tried to ask for a different bed, the front desk told me they couldn't help me because if I didn't include children in my booking, she couldn't do anything. But, as I wrote above, I indicated both the child and his age. When I was able to prove this (which in itself is already amazing and outrageous), and we found all the information in their printout, we were moved to another room. Apparently, this room was used by guests with animals and was not cleaned. The beds were rumpled, the blankets were poorly made, the floors were not vacuumed, and the bathroom smelled of cat feces. One chair was broken (my son fell into it when he sat down), the curtain was torn a little, and there was no shower gel. I really wanted to sleep after traveling 1000 kilometers, and in the morning we had to get up early, and this apparently was the best that they could offer us here. There were no other hotels nearby. In the morning the breakfast was of questionable quality. The cafe employee met us and left and there was no one to ask anything. For example, I never found milk, I had to take it out of the coffee machine. The rest was conditionally normal, but... There were few people, and there seemed to be little food. It was also quite difficult to speak English at the reception; only every second person knew it well.