Guest User
August 21, 2024
We have been going to Afan for some years and something has changed. The room was clean and lovely as always, you can’t beat the view. Sadly, when we arrived the carpark was scattered with torn bin bags and the rubbish was everywhere. It was disgusting and not very welcoming. The food service was slow, waiting for over an hour to eat with very few people in the restaurant. This happened both breakfast and dinner. On our second morning, we ordered a veggie breakfast (the only veggie option) to be told they had run out of veggie sausages and that they would “chuck” on another hash brown instead. We waited almost an hour for the breakfast to be served, only to be served a plate with broccoli on it instead of hashbrowns, as they had also run out of them. The breakfast was refused and a very disappointing apology was offered, by a gentleman who misgendered us both!!!! When checking out, we were not offered any itemised receipt, simply charged the card on file. Who knows if this is correct or not as we had nothing shown to us. Again still no apology about breakfast. The breakfast bowls were dirty and had bits on them, the glasses were not clean and we had to ask for glasses for drinks, only to be asked “what glasses” by the young girl on service. To use the E-bike charging stations in the cellar, you are charged £5 per station and £20 deposit per key. This is returned to you upon checkout/key return. I didn’t realise until I had returned home that the guy behind the bar had only refunded £20 instead of £40…I wonder how many others they forget. Sadly this will be the last time we stay, things have changed and the staff members do not seem switched on at all.