The Mooring Post

We thoroughly enjoyed our stay at The Mooring Post. Brogan and Alexei are lovely people and create a very welcoming atmosphere at their small hotel. There were some minor problems with the room, which the owners acknowledged and recorded for fixing. These were caused by the lack of building maintenance from the previous mangement team. The current team is working hard to rectify them. The food in the restaurant was excellent throughout. We had a lovely dinner on Saturday and very tasty breakfast on Sunday. The only snafu was that the check-in information did not reach us until we had checked out after our one-night stay! Luckily the restaurant was open on our arrival, so no problem getting in.

We ordered breakfast at 9.25 and it is 10.30 and still no sign of it. Others ordered after us and received theirs. Unbelievable and despite booking a room with breakfast included this was also questioned. I will add photos of the breakfast if it ever arrives!

We had the garden flat for our large dog which was just fantastic as he doesn’t like to be inside. The bed was extremely comfortable and there is a small fridge in the room which is very handy. Beautiful bathroom. If the hotel restaurant isn't open then the Toby carvery is just a two minute walk. The dog walking is fantastic, the hotel is set on a small canal. Also there is a little path which takes you under the bridge and out at Alney Island nature reserve. It’s very quiet and right on the river Severn.

I don’t tend to leave poor reviews at all but this experience was particularly unpleasant. Booked four rooms for family members to stay in on the night of my wedding at Elmore Court, but our guests were told they were only able to stay in three - with guests therefore made to share a bed - again, this is despite us having paid for four. Key, though, is that since then, instead of trying to help us to resolve the issue, the Mooring Post has been nothing but defensive, rude and unpleasant to deal with, offering really strange reasons as to why we couldn’t have a refund on the room we paid for. Eventually, after a huge hassle, they begrudgingly agreed to give a partial refund for the room they didn’t let us use, but even this small refund hasn’t materialised. I can’t comment personally on the rooms as I didn’t stay, the guests said they were fine, but that they couldn’t wait to leave in the morning due to the uncomfortable atmosphere in the place. I’d urge you to think twice about spending your money with these people. Hopefully the mooring post can see value in training the staff to turn it around, particularly as there do seem to be several reviews mentioning really bad service and MIA refunds.

Check in was easy and friendly, our room, which was a deluxe king size, had nice furnishings and decor. The towels were really big and fluffy! The breakfast was absolutely delicious, I had the veggie option which comprised of a corn fritter, mushrooms, tomato, avocado, scrambled egg and beans and my husband had the full English which was excellent.

Needed to visit family and also wanted to make the long weekend a bit of a special break. The mooring post was fab. The room had great views. There was also doggie gift bag and dog bowls. Coffee machine and tea and coffee provided , as well as toiletries you would expect from a branded hotel. The bar/ restaurant was excellent. Simple menu but good cooked fresh and cooked to a good standard. The staff were super friendly and accommodating. Plus amazing taste in music! We loved it so much we have booked another weekend here.