Premier Inn Gloucester (Longford)

We recently stayed at Premier Inn Gloucester Longford and had a truly delightful experience. From the moment we arrived, the staff were warm, welcoming, and attentive, making us feel right at home. The room was spotless, comfortable, and thoughtfully arranged—perfect for a restful night after exploring the area. We especially appreciated the quiet atmosphere. It is clear that the team takes pride in maintaining high standards, and it really made a difference to our stay. Thank you for providing such a reliable and pleasant base—we’ll definitely be returning!

Our experience was mainly great. Shea (im not sure if ive spelled that correctly and apologise if not) was lovely at check in. Very sweet and professional. La, on the other hand, could have her people skills improved. Handy for transport, quiet and clean. Would stay again if in the area.

Stayed for 4 nights whilst visiting local area, good location if driving to get around. On first floor, no lift but not a problem for us as knew this before we arrived so packed our things onto smaller more manageable bags. Free plentiful parking. Room was clean and comfortable. Thank you for the biscuits very much appreciated by the kids (and me) with a nice cup of tea after a long drive. Room was warm but fan was provided. Usually I'm a light sleeper but managed to get a full night's sleep all 4 nights even with the windows open. Had an evening meal and breakfast at the hotel and enjoyed both. Service at both restaurant and hotel were fantastic and when in the area we will definitely book here again.

The overall impression of the hotel, restaurant and bar is 'tired'. Reception is very small and on arrival there was no-one on duty so we had to press a buzzer and wait for someone to come across from the other building. Our room was on the first floor but there was no lift so we had to scrabble up stairs with our luggage. We ate in the restaurant on our first night and there was only one member of staff on duty to serve behind the bar and also bring out food from the kitchen. We had to wait quite a while for our food. Breakfast provided a wide choice but the cooked food was not appetising. We had chosen the hotel because the location worked well for a family event we were attending, otherwise I'm not sure we would choose it again. Also, the total bill to stay and eat of just short of £400 for two nights, in my opinion, didn't provide value for money.

The staff, both of them (bar and reception) were spot on, funny and definitely cared. Especially the barman, top marks to that young guy. But that’s it, extremely expensive, yeah it’s on the outskirts of a city, but £170 a night. For a basic room, struck me as very overpriced. The bar next door was apparently going through a refurbishment, but seemed to be more that no cares were given, very limited stock behind the bar. But hats off to the chef, the food was really good. A decent enough sleep, once I had got over the shock of the price.

Unfortunately it’s not a great review the place looks really run down, there were holes in the curtains. No where to plug your toothbrush to charge. Coffee in the room was bland. The beds were very uncomfortable even my eldest said it was. Staff were great! I saw two ladies whilst staying they were very helpful, happy.