Guest User
September 20, 2024
Upon arriving we didn’t get the room we thought we booked from the website, instead an out of date room with non-functional sink drain, old thread bearing towels and joke for a shower/tub combination in the middle of room and toilet in a closet, seriously?? While the spa facility was nice, the towel police control is nothing a guest should manage for an over controlling management. To really expect a guest to bring a sweaty wet towel back to the room to exchange and not have a bin to leave dirty used towels, like an real quality hotel, plus extra towels to shower. Meals, we unfortunately chose half board, and left each even less than impressed with the food taste, quality or presentation. I can only thank the one main hostess at the restaurant, she worked non-stop servicing all the tables and always had a smile at dinner and breakfast. The Rooms in Belvenu are what we saw on the website, yet got the Gastof, and what I refer to as “bate & switch”, plus the food was nothing close to the photos you post. If we posted the photos of the salad of only greens that had been sitting out for hours before it was served.. Not only will we never return, and left two days early, but paid full rate, to experience a real hotel/spa and enjoy the last days of our holiday.